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Customer Service Advocate -Work from Home ID_ 12140

Overview

This position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance sales process. Processes transactions and ensures customers' needs are met via inbound and outbound calls.

Responsibilities

What you will do:

  • Responds to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, policy changes requests and completing new insurance applications.
  • Reviews customer's current insurance needs while engaging in consultative conversations. Expected to make recommendations that address the customer's needs, while also promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products.
  • Handles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.
  • Obtains and maintains multi-state licenses while employed in this position: Must pass state insurance agent licensing within approximately three weeks of hire. Must obtain appointments in 39 Company-designated states within approximately the first five to seven weeks of employment. Must obtain licensing in remaining states which Gerber Life Insurance Company conducts business within approximately 45 to 60 days of employment.
  • Performs other duties as assigned
  • Complies with all policies and standards

Qualifications

  • High School Diploma Or GED. (Required)
  • 1-2 years Customer Service experience. (Required)
  • Demonstrated contact center experience and knowledge considered a plus.
  • Demonstrated life insurance industry experience and knowledge considered a strong advantage.
  • Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner.
  • Proven strong and accurate business English, verbal and written communication skills (grammar and spelling).
  • Proven excellent listening skills.
  • Proven ability to multitask.
  • Demonstrated strong bilingual competency considered a plus (English and Spanish).
  • Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer.
  • Excellent PC, data entry & word processing software skills.
  • Able to obtain a Life and Health Insurance License. Upon Hire (Required)

Work Setting/Position Demands:

Travel Requirements:

  • None
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