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Edge Site Operations Datacenter Program Manager ID- 12173

About the position

As an Edge Site Operations Datacenter Program Manager (DCPM) at Microsoft, you will play a pivotal role in the Cloud Operations & Innovation (CO+I) team, which is essential for delivering the core infrastructure and foundational technologies that support Microsoft's extensive online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. This position is crucial in managing the lifecycle of datacenter operations, ensuring that all services are delivered with the highest standards of quality and efficiency. You will be the single point of contact for all site operations issues and escalations related to Edge datacenter sites in your region, working closely with operational partners and vendors to provide best-in-class services to our customers. Your responsibilities will include developing and maintaining relationships with facility landlords, IT service providers, and partner support teams, as well as planning and monitoring the physical infrastructure resources necessary for capacity management.

 

 You will also be responsible for quality control of IT maintenance support activities across multiple service lines and will act as the primary point of contact for major incidents at your datacenter(s), ensuring timely resolution and minimal impact on Microsoft Cloud services. In addition to operational responsibilities, you will implement and oversee security, assurance, disaster recovery, and compliance policies to ensure that all local systems meet Microsoft’s internal security and compliance requirements. You will contribute to regional and global improvement programs, assist with budget reviews and approvals, and ensure the accuracy of datacenter information within applicable tooling. This role emphasizes personnel safety, environmental sustainability, and operational optimization, aligning with Microsoft’s commitment to being a world-class cloud provider.

Responsibilities

  • Work across partner teams supporting contracting, deployment signaling, finance, engineering, security, design and build, and compliance to ensure seamless site operation.
  • Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams.
  • Assume accountability for planning and monitoring all physical infrastructure resources required to provide capacity.
  • Provide quality control for datacenter-wide IT maintenance support activities across multiple service lines.
  • Act as the primary point of contact for response to major incidents at datacenter(s) and participate in proactive resolution of such incidents.
  • Implement and oversee all security, assurance, disaster recovery, and compliance policies for datacenters to meet Microsoft requirements.
  • Contribute to regional and global improvement programs as required.
  • Assist with the review, reconciliation, and approval of OPEX + CAPEX budgets and management of vendor resourcing models.
  • Ensure the accuracy of datacenter information and Point of Contact (PoC) listings within all applicable tooling.

Requirements

Nice-to-haves

  • Experience in financial management and good business acumen.
  • Knowledge of physical Enterprise-class IT infrastructures.
  • Basic knowledge of CE infrastructures (e.g., UPS, Generator, AHU, etc.).

Benefits

  • Career Rotation Programs
  • Diversity & Inclusion trainings and events
  • Professional certifications
  • Health insurance
  • 401k
  • Paid holidays
  • Flexible scheduling
  • Employee discount programs
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