Human Services Supervisor-CASA ID- 8991
Description
Join our Snohomish County Human Services, Office of the Court Appointed Special Advocate (CASA) Division
- Internal Recruitment - Open Only to Snohomish County Human Services Department Employees**
About The CASA Division
The Snohomish County Office of the Court Appointed Special Advocate (CASA) champions the best interests of children in the dependency system, ensuring they are heard, supported, and empowered. We advocate first for family preservation and reunification, recognizing that children thrive when connected to their families, culture, and community. Our interdisciplinary team of staff and volunteers work collaboratively to transform lives, one child at a time.
We recruit, train and support quality volunteer advocates for the best interests of abused, neglected and abandoned children. Our vision is that every child who needs a voice has a CASA to advocate for their best interests, a forever home, and a bright future. As part of the larger Human Services Department, the CASA Division leverages county-wide resources and partnerships to create lasting positive outcomes for the most vulnerable children in our community.
About You
You are a passionate advocate for children with strong leadership qualities who is ready to take the next step in your career. You possess excellent organizational and communication skills, with the ability to supervise, mentor, and develop staff while maintaining the highest standards of program quality. Your experience in human services has prepared you to understand the complex needs of vulnerable populations and the systems that serve them.
You thrive in a collaborative office environment, working closely with teams to ensure the best possible outcomes for those we serve. You value the importance of in-person connections and direct engagement with both staff and stakeholders, which is why this integral leadership role requires your full-time presence in our office.
About Us Together
As the CASA Division Supervisor, you will be at the heart of our operation. Depending on specific assignment, your role may include guiding our staff, supporting the vital work of our volunteer advocates, ensuring compliance with public records requirements, overseeing administrative functions, and/or strategically developing marketing and recruitment plans for growth in our CASA network. Your leadership will directly impact the quality of advocacy we provide to vulnerable children in the dependency system. Together, we will continue to strengthen our program, ensure compliance with all standards and requirements, and make a meaningful difference in the lives of children and families in Snohomish County.
This is a unique opportunity to join a dedicated team of professionals committed to child advocacy. By joining our leadership team, you'll help shape the future direction of the CASA Division while fostering personal connections and a collaborative spirit that make our work so effective. Whether you bring existing experience with dependency systems or are ready to apply your human services expertise to a new area, your contributions will be valued and impactful.
Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.
Please reach out to Joeann Turck at joe.turck@snoco.org with any questions regarding this job posting.
BASIC FUNCTION
To provide leadership, supervision, and technical guidance to staff within assigned Human Services program areas. Responsible for implementing programs and coordinating program operations, including work assignments, performance evaluations, and issue resolution to ensure the delivery of quality services that meet program goals and standards.
Job Duties
STATEMENT OF ESSENTIAL JOB DUTIES
- Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
- Supervises and evaluates the work of direct report employees as required; advises, instructs, trains, and assigns work to employees as necessary; participates in the selection of new employees and makes recommendations regarding the hiring, discipline, transfer, and termination of employees.
- Prepares reports and other documents as needed; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports and maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
- Participates with other members of the Human Services Department management team in identifying and achieving department goals.
- Monitors and evaluates operations against established program goals; develops corrective action plans in areas of insufficient performance; and develops annual and other reports as required.
- Prepares reports on program operations in area of responsibility, supervises information gathering and research to facilitate proper use of services and funds.
- Responds to inquiries regarding specific problems or issues in the area of assignment; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends in industry and/or public feedback
- Participates in coordination of activities with other division and departmental programs, county agencies and community as needed; provides leadership to local initiatives, coalitions and projects as directed; acts as an advocate for program/project as appropriate.
- Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
- Assures compliance with statutes, regulations, and other guidance; participate in development and implementation of quality assurance measures; and maintains program standards to meet funding and, as applicable, accreditation requirements.
STATEMENT OF OTHER DUTIES
- May perform the duties of all direct report employees.
- Perform related duties as required.
Minimum Qualifications
A Bachelor's degree in business, public administration, social sciences, or other field directly related to human services; PLUS, four (4) years of progressively responsible experience in the administration of human services programs, including two (2) years of supervisory or leadership experience OR any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities. Must pass job-related tests.
Special Requirements
A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment. Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.
Additional Information
Knowledge And Abilities
Knowledge of:
- Governmental and private sector human services programs and systems;
- Principles, practices, and techniques in area of assignment;
- Principles, practices and procedures involved in the planning, development, administration: budgeting, monitoring, and evaluation of such programs;
- The literature, trends and developments in the area of specialty;
- Supervisory and personnel management procedures and practices;
- Use of applicable technology.
Ability To
- Plan, organize, and coordinate work through professional employees and supportstaff;
- Establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies and with thegeneral public;
- Develop work plans, schedules;
- Analyze and evaluate operations and take effective action to correct deficiencies andresolve problems;
- Ability to express self clearly and professionally both orally and in writing;
- Prepareavarietyofcorrespondence,reports,andotherwrittenmaterialsand documents;
- Develop, interpret, and apply policies related to the program(s) supervised;
- Advise, support, and motivate employees and assure effective working relationships with public, co-workers, advisory groups, county, city, state, and federal officials.
- Utilize computer technology for management of program data.
SUPERVISION
This position reports to a Division Manager as assigned. General goals and objectives are established by the Division Manager. Work is performed with considerable independence and is reviewed through meetings, reports, and results obtained.
WORKING CONDITIONS
The work is performed in the usual office environment with trips to other locations to deliver services, conduct community partner and subcontract site visits, attend community meetings, and coordinate or deliver other program activities. The employee is required to work evenings, weekends and holidays as necessary. No heavy lifting required.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
County Benefits
Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement
- Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
- Long Term Disability (LTD)
- Commuting Benefits
- Employee Assistance Program (EAP)
- Partners for Health Employee Wellness Program
- Leave & Holidays
Voluntary Benefits
- Deferred Compensation 457(b)
- Supplemental Group Term Life Insurance
- Additional Accidental Death and Dismemberment Insurance (AD&D)
- Flexible Spending Accounts (FSA)
- Supplemental Individual Insurance Policies
Healthcare Premiums
- Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
- Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.
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01
Following are a series of supplemental questions to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general on-line application. The employment history and education detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review selection process, A resume must be submitted, but it will not substitute for the general on-line application or supplemental questions; responses such as “see resume” or “see application” will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general on-line application/work history and by your references?
- Yes
- No
02
Do you possess, or can you obtain prior to appointment, a Washington State Driver's License, unrestricted except as to vision?
- Yes
- No
03
Are you a current Snohomish County employee?
- Yes
- No
04
Please select your highest level of education from the following choices:
- HS Diploma or GED
- AA Degree
- BA/BS in business, public administration, social sciences, or closely related field
- MA/MS in business, public administration, social sciences, or closely related field
- BA/BS, MA/MS or Ph.D. degree in unrelated field
- None of the above
05
There will be evening and weekend hours for training, outreach, volunteer support, and staff supervision as an ongoing part of the position. Are you able to commit to a position that will include evening and weekend work?
- Yes
- No
06
In-person connections and direct engagement with both staff and volunteers are essential in the CASA Division supervisor position, which is why this integral leadership role requires full-time presence in the CASA office. Do you confirm understanding the supervisor position is not open for telework agreements?
- Yes
- No
07
How many years of progressively responsible experience do you have in the administration of human services programs?
- No experience
- Less than 2 years of experience
- At least 2 years but less than 4 years
- At least 4 years but less than 6 years
- 6 or more years
08
How many years of supervisory or leadership experience do you have?
- No experience
- Less than 1 year of experience
- At least 1 year but less than 2 years
- At least 2 years but less than 4 years
- At least 4 years but less than 6 years
- 6 or more years
09
If you do not have a bachelor's degree in business, public administration, social sciences or other field directly related to human services; PLUS, four (4) years progressively responsible experience in the administration of human services programs including two (2) years of supervisory or leadership experience, please explain how your training and experience meets the minimum qualifications through an equivalent combination of education, training, and/or experience.
10
Your answers to the next six (6) questions will be used to determine if you are invited to interview for this position. Please answer thoroughly and with as much detail as possible. Please confirm you have read this and understand.
- Yes
- No
11
Leadership & Staff Development: Describe your experience supervising staff in a human services environment, including performance management, coaching, and developing leadership skills in employees. Include the number of direct reports you've managed and your approach to building a positive team culture.
12
Volunteer Program Management: Describe your experience with volunteer programs, including recruitment, screening, training, and retention strategies. Include examples of how you've developed volunteer training curriculum and measured program effectiveness.
13
Administrative & Financial Management: Describe your experience with budget oversight, grant management, contract administration, and ensuring compliance with policies and financial standards. Include examples of how you've managed resources effectively while maintaining program quality.
14
Program Development & Evaluation: Describe your experience developing and implementing human services programs, facilitating training, and utilizing data systems for program evaluation. Include how you've established quality assurance measures and used data to improve services.
15
Case Management & Child Welfare Knowledge: Describe your experience with dependency cases, foster care, or other vulnerable child populations. Include your understanding of the court system, case management oversight, and ensuring compliance with applicable standards and regulations.
16
Public Records & Confidentiality Management: Describe your experience handling Public Records Requests, particularly related to sensitive case information. Include your understanding of RCW 13.50.100 regarding confidentiality of juvenile records, redaction practices, and your approach to maintaining compliance while training staff and volunteers on proper protocols.
- Required Question
