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CDOC State Teacher I - Customer Service CTE (Sterling) ID- 9155

Salary: $5,845.00 - $9,353.00 Monthly
Location : Sterling, CO
Job Type: Full Time
Job Number: SCF #23839 - Teach C/S 05.2025
Department: Department of Corrections
Opening Date: 04/07/2025
Closing Date: 4/21/2025 4:00 PM Mountain
FLSA: Determined by Position


Primary Physical Work Address: 12101 HWY 61, Sterling, Colorado 80751
FLSA Status: Non-Exempt; position is eligible for overtime compensation.
Department Contact Information: Kayla Bartlett: kayla.bartlett@state.co.us 719-723-3902
Type of Announcement: A residency waiver has been granted for this announcement. Applications will be considered from residents and non-residents of Colorado.


How To Apply: Please submit an online application for this position at /careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Department Information


Colorado Department of Corrections Mission: We are a team of dynamic and diverse professionals building a safer Colorado by cultivating transformative opportunities for those under our supervision.
Our Vision..."Building a safer Colorado for today and tomorrow".
CORE Values

Community Safety

Dignity, Diversity and Respect

Opportunity

Collaborative partnerships


If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.
In addition to a great agency and rewarding, meaningful work, we offer:

  • Distinctive career advancement opportunities throughout the state system;
  • Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans. Member Contribution Rates. Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits;
  • Medical and dental health plans;
  • Short and long term disability coverage;
  • Paid life insurance;
  • 11 paid holidays per year plus vacation and sick leave;
  • Wellness program, tuition reimbursement, training opportunities and more.


Who May Apply: 

A residency waiver has been granted for this announcement. Applications will be considered from residents and non-residents of Colorado.
Job Location: Sterling Correctional Facility: Sterling, Colorado
Description of Job


The position provides entry-level marketable job skills to inmate students within an adult educational correctional system/facility by delivering instruction, training and assessments in Customer Service curriculum in accordance with the Colorado Community College System (CCCS) and/or the Colorado State Licensing Board (if applicable).


Job Duties Include:

  • Teach and mentor inmate students individually or in large and small group classrooms promoting occupational, academic and transitional performance skills;
  • Determine educational needs of inmate students to develop short and long term goals;
  • Plan course content and develop methods of instruction;
  • Develop and implement competency-based teaching aids such as instructional software, multimedia visual aids, or study materials;
  • Lecture on theories, concepts and terminology of customer service;
  • Select and administer appropriate performance assessments to inmate students in order to measure progress, course completion requirements, and to evaluate training/testing effectiveness;
  • Ensure security, safety, supervision and monitoring of inmate students in the proper use, storage and inventory of equipment tools, keys and hazardous materials in accordance with CDOC regulations;
  • Prepare reports and maintain records such as student grades, attendance rosters, and training activity details;
  • Observe and evaluate inmate students' work to determine progress, provide feedback, and make suggestions for improvement;
  • Document inmate achievements, competencies and contact hours towards completion of certificate requirements;
  • Provide oversight and coordination of Computer Based Testing lab and record security to include test proctoring of all computer based testing;
  • Justify accuracy and usage of budget requests;
  • Participate in conferences, seminars, and training sessions to keep abreast of developments in the field, and integrates relevant information into training programs;
  • Commitment to teamwork and collaboration with fellow teachers in a cooperative effort to promote mutual and continued guidance and improvements;
  • Actively contribute to the *safety and security of the facility through effective inmate management and promoting conflict resolution and solutions;
  • Endorse and adhere to the CDOC Mission and Vision promoting commitment and integrity;
  • Maintain Colorado Community College credential;
  • Other duties as assigned.


*Safety & Security - position maintains safety and security by training inmates and occasionally or in an emergent situation perform inmate counts, shakedowns, searches, escorts, movement control, and inmate access to classrooms. Through conscientious observation and adherence to agency Administrative Regulations and the Code of Penal Discipline, the position promotes a safe and secure work environment.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights


MINIMUM QUALIFICATIONS:
Graduation from an accredited college or university with an Associate's Degree in business, customer service or a related field ---AND--- the applicant must have completed 4,000 hours of *verifiable occupational experience in a customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 4,000 hours as referenced above.


*Verifiable occupational experience includes occupations in the service industry to include, but not limited to: positions where the individual interfaces directly with clients/customers to provide services, resolve problems, connect people, and support positive experiences with a business. Examples include, but are not limited to: retail, front desk service, hospitality/host service, servers, banking, phone support, counseling, and/or advising.
Experience MUST be described in detail on your application to receive credit.

--OR--

SUBSTITUTION #1:


In lieu of an Associate's Degree in a business/customer service industry or related field of study, applicant must possess a current State of Colorado, national, industry, military, or union license/certification as appropriate for a business/customer service industry skill or related trade area ---AND--- the applicant must have completed 4,000 hours verifiable occupational experience in a business/customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 4,000 hours as referenced above.


Experience MUST be described in detail on your application to receive credit.

--OR--
SUBSTITUTION #2:
Graduation from an accredited college or university with a Bachelor's Degree in a business or customer service industry or related field of study ---AND--- the applicant must have completed 2,000 hours of verifiable occupational experience in a business/customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 2,000 hours as referenced above.


Experience MUST be described in detail on your application to receive credit.
Employment history is calculated on a full-time basis (40 hours per week). Part-time employment is calculated on a prorated basis to determine qualifications. Please be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Conditions of employment after meeting the minimum qualifications:

  • Must possess or obtain a CCCS post-secondary credential in the customer service field in compliance with the Colorado Community College System (CCCS) within six (6) months of date of hire.
  • Must obtain a Colorado Community College Professional Teacher Credential within three (3) years of date of hire.
  • Must maintain a Colorado Community College Initial/Professional Teacher Credential through the duration of employment.


A copy of your college transcripts MUST be attached to this application in order to receive college course work credit. Transcripts must include your name, name of the institution, degree, date conferred, and be in pdf or jpg format.
Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service.


Out of State Applicants Minimum Qualifications:

If hired, you will be required to complete the necessary steps to obtain your Career and Technical Education credential through the Prison Programs office for the Colorado Department of Corrections. This will require that you be able to provide evidence of degrees through transcript, copies of industry certification, and relevant work experience documentation.


REQUIRED COMPETENCIES:

  • Significant knowledge of effective teaching strategies, methods and techniques;
  • Exceptional interpersonal/customer service skills;
  • Effective conflict resolution skills;
  • Strong self motivation skills;
  • Highly effective organizing, planning and prioritizing skills;
  • Strong written and oral communications skills;
  • Proficiency in office technologies especially Microsoft Office Suite;
  • Precise attention to details
  • Ability to read and comprehend the English language;
  • Ability to effectively communicate fluently in English both verbally and in writing;
  • Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.



PREFERRED QUALIFICATIONS:


Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.
ONLY APPLICANTS WHO MEET THE MINIMUM AND SPECIAL REQUIREMENTS WILL BE INCLUDED IN THE COMPARATIVE ANALYSIS PROCESS.
IMPORTANT INFORMATION

The Assessment Process: Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ's will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Use of artificial intelligence (AI) tools, including language models, to create, write, or alter any portion of responses throughout any step of the assessment process may result in the disqualification of an applicant.
Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.
Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher. Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions.
If you have transcripts, a license or other relevant documentatio

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