OPS SENIOR CLERK - 64856794 ID- 12483
Requisition No: 853453
Agency: Department of Health
Working Title: SENIOR CLERK - 64081308
Pay Plan: Career Service
Position Number: 64081308
Salary: $33,760.00 to $35,130.00
Posting Closing Date: 05/28/2025
Total Compensation Estimator Tool
This is a Career Service Senior Clerk position working in the Lee County Health Department.
The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws. Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual.
Registration
· Client sign-in and registration for clinic services.
· Performs registration functions including but not limited to scanning id, insurance card, initiation of service form, and other forms.
· Complete financial eligibility process.
· Ensure insurance information is entered and verified.
· Enters historical Immunization data.
Clerical Duties
· Responsible for entering services in system.
· Schedules appointments.
· Monitors and respond to clients’ email.
· Follow up with client on status of transfers, completion, and forms.
· Assists clients with completion of Consent/Authorization forms for release of information as needed.
· Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
· Data entry Patient Portal and DL email.
Billing/Cashier Functions.
· Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
· Verifies and bills clinic service to self-pay or third parties.
· Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
· Generates daily closing worksheet, prepares deposit, and balances monies received.
· Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles.
· Obtain insurance pre-authorization.
Job Enrichment
Attends required meetings and trainings and remains current of all policies and protocol.
Miscellaneous Duties
Performs other duties as assigned.
Required Knowledge, Skills, and Abilities:
· Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Knowledge of general office procedures and practices.
• Knowledge of correct spelling, punctuation and grammar usage
• Knowledge of standard business formats and styles for letters and business forms
• Skill in operating a personal computer
• Ability to operate general office equipment
• Ability to follow office procedures and practices
• Ability to organize and maintain filing systems
• Ability to handle telephone calls in a courteous and effective manner
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationship with others
• Ability to understand, interpret and apply applicable rules, regulations, policies and procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises
• Ability to locate information that is listed alphabetically and numerically
• Ability to follow instructions
• Ability to review data for accuracy and completeness
• Ability to work independently or with minimal supervision.
• Ability to work indoors with occasional temperature changes.
Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A
Other job-related requirements for this position:
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• Bilingual Duties: This position serves a large population of Spanish/Creole speaking clients and employee may berequired to perform interpreter duties, if bi-lingual.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• Transporting Confidential Information: This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.
Working hours: (A) Daily from 8:00 A.M. to 5:00 P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be required to work additional hours as needed.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Fort Myers
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
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The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Agency: Department of Health
Working Title: SENIOR CLERK - 64081308
Pay Plan: Career Service
Position Number: 64081308
Salary: $33,760.00 to $35,130.00
Posting Closing Date: 05/28/2025
Total Compensation Estimator Tool
This is a Career Service Senior Clerk position working in the Lee County Health Department.
The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws. Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual.
Registration
· Client sign-in and registration for clinic services.
· Performs registration functions including but not limited to scanning id, insurance card, initiation of service form, and other forms.
· Complete financial eligibility process.
· Ensure insurance information is entered and verified.
· Enters historical Immunization data.
Clerical Duties
· Responsible for entering services in system.
· Schedules appointments.
· Monitors and respond to clients’ email.
· Follow up with client on status of transfers, completion, and forms.
· Assists clients with completion of Consent/Authorization forms for release of information as needed.
· Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
· Data entry Patient Portal and DL email.
Billing/Cashier Functions.
· Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
· Verifies and bills clinic service to self-pay or third parties.
· Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
· Generates daily closing worksheet, prepares deposit, and balances monies received.
· Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles.
· Obtain insurance pre-authorization.
Job Enrichment
Attends required meetings and trainings and remains current of all policies and protocol.
Miscellaneous Duties
Performs other duties as assigned.
Required Knowledge, Skills, and Abilities:
· Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Knowledge of general office procedures and practices.
• Knowledge of correct spelling, punctuation and grammar usage
• Knowledge of standard business formats and styles for letters and business forms
• Skill in operating a personal computer
• Ability to operate general office equipment
• Ability to follow office procedures and practices
• Ability to organize and maintain filing systems
• Ability to handle telephone calls in a courteous and effective manner
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationship with others
• Ability to understand, interpret and apply applicable rules, regulations, policies and procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises
• Ability to locate information that is listed alphabetically and numerically
• Ability to follow instructions
• Ability to review data for accuracy and completeness
• Ability to work independently or with minimal supervision.
• Ability to work indoors with occasional temperature changes.
Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A
Other job-related requirements for this position:
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• Bilingual Duties: This position serves a large population of Spanish/Creole speaking clients and employee may berequired to perform interpreter duties, if bi-lingual.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• Transporting Confidential Information: This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.
Working hours: (A) Daily from 8:00 A.M. to 5:00 P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be required to work additional hours as needed.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Fort Myers
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
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The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
