Patient Service Representative DI- 11011
Job Description
As a Patient Service Representative at Spine & Sport Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Pay: $18/hr
Schedule: Full time 40hrs/per week - clinic is open M-F 6am-7pm
Location: 21115 Montiel Rd San Marcos, CA 92069
Essential Job Functions:
Patient Interaction:
- Greet and welcome patients with professionalism and warmth.
- Schedule appointments and manage patient inquiries both in person and over the phone.
- Collect and verify patient information, insurance details, and necessary documentation accurately.
- Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.
Administrative Support:
- Maintain patient records and ensure all documentation is complete and accurate.
- Assist in keeping front office area neat, tidy and organized
- Coordinate with clinical staff to ensure a seamless patient experience.
- Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
- Communication and Coordination:
- Liaise effectively between patients, clinical staff, and other departments within the facility.
- Communicate clearly and professionally to address patient concerns or questions.
Miscellaneous Operations:
- Maintain a clean and organized reception area.
- Assist in managing inventory and ordering office supplies as needed.
- Participate in team meetings and contribute ideas for process improvement.
- Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies
Physical Requirements:
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Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Data Entry, $35/hr, Remote, Evening Job, College Student Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Data Entry, $40/hr, Weekend Job, College Student Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Phone Support, $45/hr, Night Job, College Student Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Customer Support, $42/hr, Night Job, No Experience Data Entry, $50/hr, Remote, Evening Job, College Student Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $35/hr, No Experience, Evening/Night Job Phone Job, $35/hr, Remote, Part-Time, College Student Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Customer Support, $42/hr, Weekend, No Experience Part-Time Data Entry, $45/hr, Remote, College Student Friendly Virtual Assistant, $40/hr, Evening, Remote, No Degree Virtual Assistant, Remote, $42/hr, Weekend, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Customer Support, $40/hr, Night Job, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Customer Support, $42/hr, Weekend, No Experience Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Customer Support, $40/hr, Night Job, No Experience Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, $40/hr, Remote, Night Job, No Degree Customer Support, $50/hr, Night Job, Remote, No Experience Entry Level Phone Job, $40/hr, Remote, No Degree Required Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Support, Remote, $40/hr, Evening/Night Shift Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $50/hr, Evening, Remote, College Student Live Chat Support, $50/hr, Remote, Night Shift, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $45/hr, Remote, Evening, No Experience Required- Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
- Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
- Vision: Clear vision for reading and analyzing documents.
- Communication: Ability to communicate effectively verbally and in writing.
- Mobility: Occasional movement within the office environment.
Qualifications:
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience in a customer service role; healthcare setting preferred.
- Proficiency in using office software and scheduling systems.
- Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
- Attention to detail and accuracy in handling patient information and documentation.
Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.