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Virtual Assistant / Cohost for Short-Term Rental Management (Guesty Pro + Airbnb Claims Experience) ID- 10803

Virtual Assistant / Cohost for Short-Term Rental Management (Guesty Pro + Airbnb Claims Experience)


Overview:


We’re a growing short-term rental property management company based in Nashville, and we’re looking for a Virtual Assistant who can also act as a cohost and back-end operations manager. My property management system is with Guesty, so I would need you to be proficient with that with operations, manage reporting and payments for clients, and handle Airbnb damage claims when things go sideways.

This is a long-term role with serious growth potential as we scale.

Key Responsibilities:


Back-End Operations

Manage and track payouts across Airbnb (most of the income is from airbnb), Vrbo, and direct bookings via Guesty
Maintain accurate commission structures for each client ( % models) ( Are you able to build that out in Guesty?)
Build and send monthly owner reports (occupancy, revenue, fees, etc.)
Organize and reconcile payments and financial documentation - which will be shared with my book keeper to manage my own quickbooks for the business.
Airbnb Damage & Reimbursement Claims

File claims for damaged or missing items within Airbnb’s Resolution Center
Gather supporting evidence: receipts, photos, messaging, cleaner reports
Follow up on open claims and communicate with Airbnb support
Maintain an internal inventory tracker
Escalate and negotiate when needed to secure reimbursements
Cohost Support

As I grow, I may add more responsilbity like guest communication. So I would need you to be available for occasional weekend or after-hours communication (flexible)

What You Bring:

Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Live Chat, $45/hr, College Student, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Customer Support, $40/hr, Night Job, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Customer Support, $40/hr, No Experience, Part-Time Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Live Chat, $40/hr, Part-Time, No Degree Required Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Phone Support, $40/hr, Evening, No Experience Required Phone Support, Remote, $35/hr, No Experience, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Live Chat, $40/hr, College Student, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Live Chat Support, Remote, $40/hr, Night Shift, College Student Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Customer Support, $42/hr, Weekend, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, Remote, $45/hr, Evening, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, No Degree, Night Shift Data Entry, Remote, $42/hr, Evening Job, No Degree Data Entry, $40/hr, Part-Time, Remote, Weekend Job Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Customer Support, $50/hr, Night Job, Remote, No Experience Customer Support, No Degree, $40/hr, Remote, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Phone Support, $35/hr, Weekend, Remote, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Live Chat Support, Remote, $40/hr, Night Shift, College Student Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, Evening/Night Job, No Experience Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $35/hr, Night Shift, No Degree Data Entry, No Degree, $45/hr, Part-Time, Remote Job Customer Support, $42/hr, Remote, Evening, No Experience Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, Remote, $40/hr, Evening, No Experience Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Customer Support, $40/hr, Remote, Evening, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Phone Job, $35/hr, College Student, Night Shift Remote Customer Support, $42/hr, Weekend, No Experience Remote Customer Support, $42/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Live Chat Support, $35/hr, Remote, No Experience Required Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Moderator, $40/hr, College Student Friendly, Part-Time Part-Time Customer Support, $40/hr, Remote, College Student Remote Live Chat, $40/hr, Part-Time, No Degree Required Data Entry, $35/hr, Remote, Evening Job, College Student Data Entry, $40/hr, No Experience, Remote, Weekend Job Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Data Entry, $40/hr, Remote, Night Job, No Degree Weekend Customer Support, $40/hr, Remote, College Student


Guesty platform experience is required
Experience managing Airbnb listings and guest communication
Confidence with financial reporting, payout tracking, and organization
Experience filing and managing Airbnb damage claims or Resolution Center disputes
Clear written English and strong communication skills
Familiar Excel
Detail-oriented and self-sufficient — you take ownership of tasks
Bonus: Familiar with different types of rental tools StayFi, Rank Breeze, smart locks, or pricing tools, other tools im not aware of yet.


Availability:


Some availability during CST/EST working hours, (especially during check in and check out times)
Flexibility for weekend/evening messaging preferred but not required, but this is more for future reference.

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