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911 Dispatcher ID- 9512

About the position

The 911 Dispatcher position at the City of Richardson involves receiving and processing emergency requests for police, fire, and medical services. The role requires effective communication, multitasking, and the ability to operate telecommunications equipment under high-stress conditions. Dispatchers are responsible for deploying public safety units, providing pre-arrival emergency medical instructions, and maintaining accurate records of all activities. This position requires working various shifts, including holidays and weekends, and may involve training new employees.

Responsibilities

Requirements

  • High school diploma or G.E.D. certificate required.
  • CPR certification and Emergency Medical Dispatch certification required within one year of hire.
  • TCOLE Basic Telecommunicator Proficiency Certificate and TX Telecommunicator License required or must be obtained within one year of hire.
  • Texas Driver's License, Class C, required.
  • Must pass a background investigation that meets all local, state, and federal requirements.

Nice-to-haves

  • At least 2 years of recent work history in a customer service environment preferred.
  • Bachelor or Associate degree preferred.
  • 1 year of recent training with an accredited learning institution in computer operations and data entry preferred.
  • Multi-line telephone experience and direct computer entry preferred.

Benefits

  • Up to $2,500 hiring incentive
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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