Customer Service Trainee ID- 11791
BCBST is looking for a dedicated Customer Service Representative to join our Senior Care Customer Service Department. In this role, you will provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information. Our ideal candidate brings experience in customer service, particularly within a medical office setting or working with the senior population. You will excel in this role if you can work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment.
A few details about the class : The start date for this class is June 23rd, 2025. The training will last from 12-14 weeks. The working hours for the training period are 8:00 am – 4:45 pm EST, with one day on-site for the first half of training & multiple days on-site for the last half of training. After training concludes, work hours are in a weekly rotating shift where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST. Must live in a 50 miles radius to Chattanooga. Job Responsibilities Receiving, investigating and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Interact through various channels such as Chat, Phone, E-mail and TEAMS. Educating caller to ensure resolution is achieved on first contact. Must be able to pass required testing Participation and attendance are mandatory. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules Work overtime as required
Job Qualifications
Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Part-Time Customer Support, $40/hr, Remote, College Student Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $45/hr, Weekend Job, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Data Entry, $40/hr, No Degree, Night Shift Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Weekend Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Weekend Data Entry, $40/hr, Remote, No Experience Live Chat Support, $50/hr, Remote, No Experience Required Remote Live Chat, $45/hr, College Student, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience Evening Virtual Assistant, Remote, $40/hr, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, $50/hr, Night Shift, No Degree, Remote Job Live Chat Support, $50/hr, Remote, No Experience Required Remote Customer Support, $45/hr, Part-Time, College Student Weekend Data Entry, $45/hr, Remote, No Experience Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, $45/hr, Remote, Night Job, No Degree Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Remote, No Degree, Night Job Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $50/hr, Night Shift, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Customer Support, $40/hr, Weekend, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, Remote, $40/hr, Night Shift, College Student Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Phone Support, $40/hr, Evening, No Experience Required Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, $35/hr, Remote, Evening Job, College Student Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Phone Job, $35/hr, Remote, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $40/hr, Remote, Night Job, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Live Chat, $50/hr, College Student, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Phone Job, $35/hr, College Student, Night Shift Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Evening, Remote, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Live Chat, $40/hr, College Student, No Experience Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, Remote, $45/hr, Evening, No Experience Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Data Entry, $40/hr, Evening/Night Job, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Customer Support, $50/hr, Night Shift, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Remote Moderator, $40/hr, College Student Friendly, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Live Chat Support, $35/hr, Remote, No Experience Required Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Support, $45/hr, Night Job, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $35/hr, Night Job, No Degree, Remote
Education High School Diploma or equivalent Experience 1 year - Experience in a customer service support role is required Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Proficient oral and written communication skills Proficient interpersonal and organizational skills Exceptional time management skills Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment Independent, Sound decision-making and problem-solving skills If current employee with the company, must meet minimum performance expectations Ability to talk and type simultaneously in a clear and concise manner while interacting with customers Number of Openings Available: 14 Worker Type:
Employee Company:
Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered.
No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. Tobacco-Free Hiring Statement To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.
Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW. About Us As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. BCBST is a remote-first organization with many employees working primarily from their homes.
Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the applicant moves to Chattanooga, TN, they may be eligible for relocation benefits.
