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$30k - $45k/year FULL TIME German Speaking Customer Support At ID- 11610

Looking for a skilled German Speaking Customer Support! We're looking for someone to start immediately in this Remote role. You'll leverage your skills in Fluency in German and English to succeed. The compensation for this role is $30k - $45k per Year.

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Online Marketplace Platform Department. This role is ideal for individuals who are passionate about online commerce and enjoy assisting customers with their marketplace inquiries.


Responsibilities

Key Responsibilities

  • Provide exceptional customer support to German-speaking clients using the online marketplace platform through phone, email, and chat.
  • Assist customers with account setup, product listings, and inquiries regarding transactions and policy details.
  • Resolve customer issues related to orders, payments, and platform features, ensuring a smooth user experience.
  • Document customer interactions accurately and manage follow-ups to ensure customer satisfaction.
  • Work collaboratively with the technical and operations teams to address complex customer issues and improve platform functionality.
  • Keep up-to-date with marketplace trends and platform updates to provide informed support.
  • Gather customer feedback to contribute to process improvements and service enhancements.
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably in an e-commerce or online marketplace environment.
  • Strong communication and interpersonal skills with a customer-focused mentality.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Proficiency in using CRM tools and standard office software.
  • Strong analytical and problem-solving skills with a proactive approach.
  • Flexibility to work varied hours, including evenings and weekends as necessary.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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