Virtual Store Support Operator ID- 11789
Job Description
The Retail Customer Care Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, return voicemails and respond to emails. The Retail Customer Care Phone Support Operator is primarily responsible for locating proof of purchase for items bought in store, assists with return/exchange refusals, experiences within a store location and partnering with our store leadership via email and phone to resolve opportunities. The Retail Customer Care Phone Support Operator is able to provide resolutions to most concerns or partner with our store team members to find the best resolution for the customer. The operator is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.
This role requires a stable internet connection to get you throughout the Workday.
You must live within the Eastern Time Zone to be eligible for this role.
Essential Duties and Responsibilities:
Requirements:
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
Hours of operation: 8:30am - 5:30pm EST
What does Advance have to offer you?
Education and/or Experience
Supervisory Responsibilities:
None
Certificates, Licenses, Registrations:
None Required, ASE preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Part-Time Customer Support, $40/hr, Remote, College Student Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $45/hr, Weekend Job, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Data Entry, $40/hr, No Degree, Night Shift Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Weekend Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Weekend Data Entry, $40/hr, Remote, No Experience Live Chat Support, $50/hr, Remote, No 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Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $40/hr, Remote, Night Job, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Live Chat, $50/hr, College Student, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Phone Job, $35/hr, College Student, Night Shift Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Evening, Remote, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Live Chat, $40/hr, College Student, No Experience Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, Remote, $45/hr, Evening, No Experience Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Data Entry, $40/hr, Evening/Night Job, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Customer Support, $50/hr, Night Shift, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Remote Moderator, $40/hr, College Student Friendly, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Live Chat Support, $35/hr, Remote, No Experience Required Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Support, $45/hr, Night Job, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $35/hr, Night Job, No Degree, Remote Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
#LI-AM1
Compensation Range
13.50 USD PER HOUR - 15.25 USD PER HOUR
Benefits Information
https://jobs.advanceautoparts.com/us/en/benefits
California Residents click below for Privacy Notice:
https://jobs.advanceautoparts.com/us/en/disclosures
The Retail Customer Care Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, return voicemails and respond to emails. The Retail Customer Care Phone Support Operator is primarily responsible for locating proof of purchase for items bought in store, assists with return/exchange refusals, experiences within a store location and partnering with our store leadership via email and phone to resolve opportunities. The Retail Customer Care Phone Support Operator is able to provide resolutions to most concerns or partner with our store team members to find the best resolution for the customer. The operator is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.
This role requires a stable internet connection to get you throughout the Workday.
You must live within the Eastern Time Zone to be eligible for this role.
Essential Duties and Responsibilities:
- Maintains composure while de-escalating customer issues
- Maintains and updates customers information in a case management system
- Close sales, upsell and process credit card payments
- Provide first level website technical support
- Follows up on outstanding items to issue completion
- Document each customer interaction in a case management system
- Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
- Provide guidance through the Advance Auto Parts in-store shopping experience
- Partner with other departments and store team members to resolve customers concerns
- Responsible for working incoming cases
- Provide knowledgeable answers to questions about company policies and procedures
- Maintain Advance Auto Parts product and policy knowledge
- Notify business partners of potential opportunities taken place within a store location
- Complete training courses by company set due date
Requirements:
- Excellent written communication skills
- Must be able to multi-task
- Typing speed of at least 45 words per minute
- Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST or until queue is cleared for closing shifts.
- Must be available to work holidays. We are closed on Christmas Day and Thanksgiving Day.
- Must thrive and be adaptable to an ever-changing fast pace environment
- Regular, dependable attendance and punctuality
- Demonstrated ability to work well with other departments, peers and business partners
- Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
- Must be available to attend entire paid training class
- Pass Background Check
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
Hours of operation: 8:30am - 5:30pm EST
What does Advance have to offer you?
- 401k Retirement Savings Plan with competitive company match
- Paid Time Off and Sick Time
- Opportunity for overtime
- Special Recognition awards
- Opportunity for growth and promotion
- Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
- Employee Discount Program
- Health, Dental, Vision and Prescription Drug Insurance
- Health Savings Account
- Medical and Dental Flexible Spending Accounts
- Employee Assistance Program
- Company paid Life insurance
- Company paid short & long term disability insurance
- Annual increase based on performance
- Positive work environment
- Team Member Networks available
- Volunteer Opportunities
- Military Leave, Jury Duty and Bereavement Pay
- Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
- Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits
Education and/or Experience
- High school diploma or General Education Degree (GED); and
- Minimum of 2 years related experience and/or training or equivalent combination of education and experience
- Call Center or Customer Service experience preferred but not required
- French/English or Spanish/English desired but not required
- Automotive Knowledge desired but not required
Supervisory Responsibilities:
None
Certificates, Licenses, Registrations:
None Required, ASE preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Part-Time Customer Support, $40/hr, Remote, College Student Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $45/hr, Weekend Job, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Data Entry, $40/hr, No Degree, Night Shift Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Weekend Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Weekend Data Entry, $40/hr, Remote, No Experience Live Chat Support, $50/hr, Remote, No 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College Student Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Remote Moderator, $40/hr, College Student Friendly, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Live Chat Support, $35/hr, Remote, No Experience Required Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Support, $45/hr, Night Job, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $35/hr, Night Job, No Degree, Remote Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
#LI-AM1
Compensation Range
13.50 USD PER HOUR - 15.25 USD PER HOUR
Benefits Information
https://jobs.advanceautoparts.com/us/en/benefits
California Residents click below for Privacy Notice:
https://jobs.advanceautoparts.com/us/en/disclosures
