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Transcosmos ( TCIS ) - FULL TIME Polish - Speaking Customer ID- 11665

Your next career move starts here: Polish-speaking Customer Solutions Specialist! Based in Remote, this role is available for an immediate start. Key to this role is your expertise in Knowledge of Microsoft Office products. The compensation for this role is Competitive salary.

Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team!

As a Polish-Speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value out of our products and services. You’ll manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to excellence.

Key Tasks and Responsibilities:

  • Understand and drive customer success goals
  • Monitor customer performance and uncover opportunities for growth
  • Assist with billing, administration, and customer inquiries
  • Collaborate globally with internal teams to ensure seamless service
  • Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

Technical:

  • Good Knowledge of Microsoft Office products
  • Excellent understanding of Customer Success and/or Account/Relationship
  • Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

 

Behavioral:

  • Customer centric mindset
  • Empathy
  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
  • Excellent organizational skills
  • Structured “can-do” approach to open matters and tasks in a demanding environment

 

Qualifications [EDUCATION and/or EXPERIENCE]

 

Good command of written and spoken English and Polish (Speech, Written, Reading, Comprehension)

  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment

 

 Please note that although this is a remote position, the work must be performed within Poland!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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