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Remote Customer Service Representative AT Chewy – WFH ID- 11598

Are you passionate about pets and providing exceptional customer service? Join our dynamic team at Chewy as a Remote Customer Service Representative. In this role, you will be a crucial part of our customer support team, ensuring that our valued customers receive unparalleled assistance with their inquiries and concerns.

Responsibilities…

• * Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.

• * Provide accurate information about Chewy products, services, and policies.

• * Resolve customer issues and complaints effectively, aiming for first-contact resolution.

• * Collaborate with cross-functional teams to address complex customer concerns.

• * Maintain a high level of product knowledge to assist customers with informed purchasing decisions.

• * Contribute to a positive and collaborative team environment.

• Requirements:

• * Excellent communication skills, both written and verbal.

• * Strong problem-solving abilities with a customer-focused mindset.

• * Ability to work remotely and independently with a high degree of self-motivation.

• * Previous customer service experience is a plus.

• * Familiarity with pet products and the pet industry is advantageous.

• How to Apply: If you are enthusiastic about pets, customer service, and want to be part of a company that values its employees, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to Chewy Careers.

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Join Chewy and be a vital part of a team that is dedicated to enhancing the lives of pets and their owners!

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

How to Apply:

To join the Chewy team as a Remote Customer Service Representative, please submit your resume and cover letter detailing your relevant experience and why you are passionate about working for Chewy. Apply online through our careers portal or send your application to Apply For This Job . We look forward to welcoming you to our paw-some team

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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