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Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA ID- 11571

About the position

As a Bilingual Customer Service Representative with TTEC, you will play a crucial role in enhancing customer experiences by providing support and solutions in both Spanish and English. This remote position requires a commitment to helping customers during their times of need, particularly in support of government contracts. You will be part of a team that is dedicated to making a positive impact on the lives of customers, ensuring they receive the assistance they require with compassion and understanding.

Responsibilities

  • Consult with customers on available services that can support their situation.
  • Provide solutions via various communication channels including voice, email, or chat.
  • Respond to customer inquiries with active listening.
  • Resolve customer issues with patience and understanding.

Requirements

  • 6 months or more of customer service experience.
  • High school diploma or equivalent.
  • Great written and verbal communication skills in Spanish and English.
  • Computer experience.
  • Bilingual in English and Spanish.
  • Must be a US citizen.

Nice-to-haves

  • Experience in a remote work environment.
  • Familiarity with government contracts or emergency response services.
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Benefits

  • Free career development courses
  • Health & wellness programs
  • Paid time off & work-life balance
  • Community give back events
  • Referral & recognition programs
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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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