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operations manager, Procure to Pay (Seattle, WA -Hybrid) (US -Remote) ID- 9006

About the position

The Operations Manager for Procure to Pay at Starbucks plays a crucial role in managing key initiatives within the business unit, ensuring high-quality customer service and operational efficiency. This position involves leading a team, optimizing processes, and collaborating with various stakeholders to enhance service delivery and implement strategic plans.

Responsibilities

  • Grow and develop a team focused on high-quality customer service, limited defects, and fast resolution.
  • Gather best practices that can be integrated into the team.
  • Identify resources to support operations and execution of initiatives.
  • Provide cross-functional leadership for programs and processes.
  • Optimize opportunities, resolve key issues, and identify creative solutions to enhance service provided to the business unit portfolio.
  • Participate in the creation of the strategic plan and annual goals to deliver high-quality customer service.
  • Develop and enhance processes and procedures for efficient operations and high-quality customer service.
  • Identify cost and benefit of potential improvements and manage the implementation of improvements.
  • Utilize internal metrics and conduct ongoing analysis for continuous improvement.
  • Manage the internal team change management of technology-related systems procedures and standards.
  • Collaborate with internal business partners to determine technology and applications to support new opportunities.
  • Determine and negotiate service levels that are quantifiable and measurable.
  • Alert leadership and business units of potential impacts that would require an adjustment to service level agreements and renegotiate as needed.
  • Report service levels to clients and communicate progress of new programs.
  • Provide focus and advocacy for the team's needs.
  • Respond to and resolve customer service issues.

Requirements

Benefits

  • Paid parental leave
  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Life insurance
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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