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Product Implementation Specialist ID- 9451

Own our Client’s Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.

As a Product Implementation Specialist within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services. Partner with client and internal stake holders to help provide a best-in-class experience. This team generally works with existing clients to upgrade or add new products and services.  This is a great entry point into the Client Onboarding organization. 

 Job Responsibilities

  • Interact with our clients, be the single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
  • Perform multi-entity, multi-jurisdiction client onboarding and product & service implementations
  • Collaborate with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
  • Own and drive identification, transparency, escalation, and resolution of risks and issues to closure and manage/coordinate client and internal partner communication and status updates
  • Utilize creative problem solving and solid decision-making abilities
  • Adhere to policy and procedures, and domestic regulatory requirements  
  • Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required

Required qualifications, capabilities and skills

  • At least 1 year of Client Management experience with a proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change program
  • Ability to soundly execute quantitative and qualitative analysis, draw conclusions and present information in a concise and effective manner
  • Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
  • Executive presence: able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
  • Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions
  • Ability to take ownership, manage through complex situations and mobilize internal resources in an ever-changing dynamic client facing environment 
  • Proficiency in Microsoft Office Suite

Preferred qualifications, capabilities and skills

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

  • Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
  • Help the community through expansive volunteer opportunities

Final Job Grade and Officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

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