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Sales Practitioner, Next Generation Customer Ops iD- 9669

Job Description

There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Operations. Working in highly collaborative teams for world-leading clients, we will nurture your talent in an inclusive culture that values diversity.

Whatever you are passionate about, make the most of it in a career with Accenture. Whether you are a strategic thinker, a digital innovator, a tech wizard, or a business problem solver, you will find an exciting career path on the cutting edge. We would love to get to know your unique blend of talents and help you explore and grow them further.

Who are we?

Ask anyone who works here...the people make Accenture what it is. Our people are committed to giving their very best every day and doing what's right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world. We're at the forefront of leveraging data and AI technology innovations, alongside our expert business specialists and advanced operations hubs, to drive large-scale operational transformations for our clients.

Accenture is already recognized as a market innovator in the space of Next Generation Customer Operations business. We help organizations transform and operate their complex global operations. Our strategic managed services for Customer Operations business provide access talent and expertise, improved ways of working, and better business outcomes.

We are currently looking for a Sales Practitioner, to support sales origination and increase successful deal closure.

Work you will do:
  • Act as domain strategist in driving overall Origination
  • Provide Subject Matter expertise through customer life cycle for customer operations services and execution
  • Work with Song GTM team and Song Practitioners to ensure the scaled services for customer operations are always considered when a deal is originated
  • Create a trusted relationship with the client and understand and capture the client situation and challenges.
  • Animate client workshops on value identification and solutioning.
  • Build a compelling story with clients for how Accenture will partner with them to achieve the value they desire.
  • Develop a winning value proposition maximizing the benefits of managed services engagement model. Keep elevating our managed services value proposition for Customer Operations services.
  • Influence strategic direction for the type of opportunities to pursue and the appropriate approach to use for each.
  • Support Solutioning, Value Architecture, Deal Structuring, TVE, pricing and contracting


Primary Performance Measures:

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  • Gaining recognition for domain expertise and earning endorsements from sales and account teams
  • Development of a qualified pipeline and personal impact on key wins
  • Support RFP processes in the Customer Operations area, from beginning to contract signature.


You get your energy from:
  • Building trust-based relationships
  • Passion for business development
  • Collaborating across diverse groups
  • Working in a fast-paced, quickly evolving environment
  • Interacting with clients to understand their issues and provide solutions.


What is in it for you:

Joining us means leading the transformation to Next Gen Customer Operations through cutting-edge, technology-driven solutions. At Accenture, we are committed to excellence, innovation, and fostering a culture of collaboration and continuous improvement. Be part of our mission to make a significant impact in the digital age.

  • Career progression by deepening sales skills and/or developing new related skills, growing into more complex sales roles
  • Opportunity to travel (up to 50%)
  • Mentoring and coaching that help you realize your career goals
  • Flexible work arrangements for maintaining work-life balance
  • Well-being programs that boosts your overall well-being, energy and ability to work in a sustainable way
  • Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work, as well as Inclusion & Diversity networks


At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

,800Basic Qualifications
  • Minimum of 8 years experience in contact center leading high value solution development opportunities particularly in Customer Operations (i.e. customer care, digital care, social care, retentions, and collections)


Preferred Qualifications
  • Delivery or consulting for large-scale customer services operations
  • Managed Services solutioning
  • Consultative selling
  • Client Relationship Development
  • Commercial & pricing acumen
  • Customer Insight
  • Industry Insight- experience in a minimum of 1-2 industries.


Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $132,500 to $369,800

Colorado $132,500 to $319,500

District of Columbia $141,100 to $340,200

Illinois $122,700 to $319,500

Minnesota $132,500 to $319,500

Maryland $122,700 to $295,800

New York $122,700 to $369,800

Washington $141,100 to $340,200

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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