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Process Assistant ID- 11876

Job Description

Description

ABOUT AMAZON

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Process Assistant. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

  • Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.

  • Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.

  • Support standard work and safety programs.

  • Train new Delivery Associates on how to drive and operate the vehicles

  • Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.

  • Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas

  • Promote a positive culture for Delivery Associates.

  • Ensure all federal, state and local laws and requirements are being followed.

  • Conduct weekly performance reviews with delivery partners

  • Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.

  • Able to work 40 hours/week, and overtime as required

  • Work flexible schedule (weekends, and/or overnight shifts)

  • Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

  • Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

Basic Qualifications

Preferred Qualifications

  • 1+ year of team lead experience

  • Experience with performance metrics and lean process improvement

  • Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

  • Solution-oriented, analytical approach to problems

  • A high bar for accuracy and detail

  • Proven ability to develop strong partnerships

  • Strong judgment and decision-making abilities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, /en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $44,512/year in our lowest geographic market up to $54,912/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Common Interview Questions And Answers

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