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Workforce Staffing Regional Manager , Workforce Staffing Southwest South Region / West Zone ID- 11887

Description

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Workforce Staffing

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Amazon is seeking an operations-oriented leader to join our Workforce Staffing (WFS) team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com.

The Workforce Staffing (WFS) Regional Leader is responsible for strategic leadership, operational excellence, and people development across a large field organization. This is a transformational leader who flawlessly executes field operations while developing high-performing teams and delivering best in class candidate experiences.

This position requires being based in Eastvale/San Bernardino, CA, or Goodyear, AZ.

Key job responsibilities

People Leadership & Development

  • Provide strategic leadership and oversight for all WFS field operation New Hire Events (NHE) across the region
  • Build, develop, and retain high-performing teams through coaching, mentoring, and career development
  • Drive a culture of excellence, innovation, and continuous improvement
  • Lead and manage performance reviews, succession planning, and talent development initiatives
  • Foster an inclusive workplace environment that promotes diversity and collaboration

Operational Excellence

  • Drive operational excellence at New Hire Events (NHE) including scheduling optimization, labor resource allocation, and KPI achievement
  • Flawlessly execute standard operating procedures to ensure consistency across all locations within the region
  • Establish effective communication strategies across all levels of your regional organization
  • Lead process improvement initiatives to enhance efficiency and reduce costs
  • Manage budget and resource allocation across the region

Strategic Planning And Execution

  • Drive all strategic initiatives to enhance the candidate experience and drive operational efficiency
  • Develop long-term staffing strategies aligned with business growth objectives
  • Build and maintain strong relationships with cross-functional stakeholders to execute all business requirements
  • Drive innovation and share best practices across the region and network

Requirements

  • Progressive leadership experience leading multi-unit business operations across a region/large geography
  • Strong track record of developing high-performance teams
  • Excellence in operational execution
  • Strong organizational skills
  • Ability to thrive in a fast pace environment
  • Strong analytical and problem-solving skills
  • Leverage data to support decision making
  • Excellent in stakeholder management communication
  • Ability to travel up to 75% of time including 5 days/week in office

A day in the life

As a Regional Manager you oversee and are accountable but not limited for two main aspects of the Work Force Staffing field operations for a defined geography of multiple(nodes) or market segments with 7 direct reports. 1) Operations of New Hire Events (NHE) including schedules, organizing resources and ensuring node leaders are delivering on all KIP’s, 2) WFS Regional Manager will be responsible for developing strategic plan to engage and develop reporting leaders.

Regionals will be required to visit adjacent NHE sites within a reasonable travel time radius inside the home market during non-travel weeks. Travel week will consist of a regional visit to each of their Region’s nodes, completing a WFS Regional Visit Form a minimum of once Node per quarter. Travel will account up to 75% of the time.

The Southwest South region covers a geographic territory including the San Diego CA area, Los Angeles, and Ontario area, along with Phoenix and Tucson, AZ.

Basic Qualifications

  • Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
  • 3+ years of experience managing hourly and salary employees
  • Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
  • Cross-functional project management experience
  • Proficient in Microsoft Office Tools

Preferred Qualifications

  • Master’s degree or MBA preferred
  • 5+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
  • 3+ years of experience managing hourly and salary employees
  • Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
  • Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
  • Cross-functional project management experience
  • Basic/Working knowledge of Six Sigma tools and Lean techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,600/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, /employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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