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ROOTS Team Lead ID- 9326

POSITION SUMMARY


The Reaching Out on the Streets (ROOTS) Program aims to reduce the prevalence of homelessness by addressing the social determinants of health, opening opportunities for personal agency, and intervening in critical moments of crisis to reduce criminal legal interactions, increase access to services, and reduce fatal overdoses. The staffing and organizational plan consists of both site and outreach workers who work citywide to help unhoused and unstably housed people to be healthy and safe while homeless through case management, referrals to services, addressment of daily living needs, criminal justice navigation, and follow-up care coordination.

Our staff will facilitate non-coercive service connection based on the client’s priorities; staff use motivational interviewing, unconditional positive regard, assertive engagement, trust and reciprocity to build relationships and meet client goals.

The ROOTS Team Lead position will be responsible for the daily supervision of site and outreach staff who support the unhoused and unstably housed people. The successful incumbent will possess expert familiarity with the challenges facing this community, and expertise in both administrative and field leadership. Current ROOTS sites are located in the Northside, Downtown, and East Liberty, respectively in Police Zones 1, 2, and 5.


Department: Public Safety, Office of Community Health & Safety
Posting Type: Announcement
Salary: $74,069 per year.
Union: None, this is a non-union position.
Civil Service Classification: Non-competitive

 

REQUIREMENTS



General Application Requirements:


You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.


  • Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.
  • Applicants must be or become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment.
    • Click here to view a map of City of Pittsburgh neighborhoods.
  • A current, valid Class C Pennsylvania Driver's License is required prior to appointment, and must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources & Civil Service on an individual basis.

NOTE: If your name appears on the current eligibility list for the position of ROOTS Team Lead you do NOT need to re-apply. If you re-apply your application will be disqualified. Please check the eligibility list by clicking HERE before submitting an application. If your name expires within the next ninety (90) days you may re-apply at this time.

NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).

NOTE: Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh.

Qualifying Requirements:

Your City of Pittsburgh application will be reviewed, and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.
  • High School diploma or its equivalent and five (5) years of full-time experience in social services, criminal justice, healthcare street outreach, or a related field.
-OR-
  • Associate degree in social services, criminal justice, healthcare street outreach, or a related field and three (3) years of full-time experience in social services, criminal justice, healthcare street outreach, or a related field.
-OR-
  • Bachelor’s Degree social work, human services, direct care, criminal justice, or human development and one (1) year of full-time experience in social services, criminal justice, healthcare street outreach, or a related field.
-OR-
  • Bachelor's Degree in an unrelated field and three (3) years of experience in social services, criminal justice, healthcare street outreach, or a related field.
-OR-
  • Master's Degree in a related field.

 

CIVIL SERVICE EXAMINATIONS

 

If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.

  • Written    : None required for this position.
  • Performance: None required for this position.
  • Medical: None required for this position.

 

POSITION DUTIES

 

  • Supervises site and outreach staff.
  • Primarily provides support to one ROOTS site but supports other sites throughout the City of Pittsburgh as directed.
  • Provides guidance and day-to-day support for team members by facilitating supervisions, team meetings, and addressing any training needs with the team.
  • Elevates site and team feedback to ROOTS Program Manager to address resource gaps and continuously enhance services provided to program participants.
  • Documents service encounters, client information, and outcome tracking in relevant software using proper case management protocols.
  • Coordinates medical outreach rounds with external street medicine providers to address physical and mental health needs.
  • Facilitates referral processes with in-patient shelters and communicates with social service providers or crisis response teams as necessary.
  • Expedites case conferencing with the Pittsburgh Bureau of Police and engages with public safety stakeholders; maintains contact with Zone Police, Fire, and EMS.
  • Assists in the distribution of harm reduction supplies.
  • Responds to and triages requests for assistance from the Pittsburgh Bureau of Police, serving as a direct contact for the Co-Response team.
  • Performs other duties as assigned or required.

CLICK HERE to view the full job description including knowledge, skills, and abilities and working conditions for this position. Locate and click on the position title to view the complete job description.
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