Call Center Manager (9930) ID- 11268
Job Summary
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.
- Independently create and schedule appointments within the electronic medical record.
- Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
- Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
- Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
- Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
- Manage Call Center operations and provide direction for team members.
- Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
- Prepare daily and monthly reports, review and analyze data, and present information to leadership.
- Meet established budget/benchmarks for expenses and volumes, etc.
- Maintain current knowledge on laws and regulations governing clinic business. Remote Live Chat, $35/hr, College Student, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, $42/hr, Weekend, Remote, No Degree Data Entry, $50/hr, Remote, Evening Job, College Student Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Customer Support, $40/hr, No Experience, Part-Time Customer Support, $40/hr, Remote, Evening, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, No Degree, $45/hr, Part-Time, Remote Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $42/hr, Remote, No Experience, Evening Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Weekend Data Entry, $45/hr, Remote, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $40/hr, Remote, Evening, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Live Chat, $45/hr, College Student, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Customer Support, $35/hr, Night Job, Remote, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $40/hr, Night Job, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Evening, Remote, College Student Part-Time Data Entry, $45/hr, Remote, College Student Friendly Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, Remote, $42/hr, Evening Job, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Customer Support, $45/hr, Part-Time, College Student Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Customer Support, $35/hr, Night Shift, No Degree Remote Customer Support, $35/hr, Night Shift, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Customer Support, $45/hr, Part-Time, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $35/hr, Remote, Evening Job, College Student Remote Data Entry, $35/hr, No Experience, Evening/Night Job Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Customer Support, $40/hr, Night Job, No Experience Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $35/hr, Remote, Evening Job, College Student Remote Live Chat, $45/hr, College Student, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $40/hr, Evening, Remote, College Student Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $42/hr, College Student, Weekend Job
- Address and resolve escalated patient and customer/practice concerns.
- Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
- Demonstrate and encourage team behavior and exceptional patient/guest experiences.
- Uphold and promote patient safety and quality.
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.
