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Front Desk Associate ID- 11372

Front Desk Associate at Burn 60

Job Description

Burn 60 is looking for a great Front Desk Associate! This position is part-time (a few hours per week) and requires the candidate to be present on-site at the studio, as this is not a remote job. Our number one priority is our clients and we are committed to enhancing client experiences at every touchpoint. The Front Desk Associate plays a crucial role in shaping these experiences, providing a welcoming, helpful, and organized frontline for our clients.

This opportunity is perfect for individuals who are passionate about fitness, excel in communication, and wish to immerse themselves in a dynamic, supportive environment. By joining our team, you will contribute directly to the smooth running of operations and ensure that all our clients receive the world-class service they expect at Burn 60.

Duties and Responsibilities

  • Manage the front desk – greet clients by name upon entry in a warm and professional manner.
  • Assist clients with purchases, managing bookings, and answering queries using our studio software.
  • Ensure the front desk and lobby area are tidy and presentable at all times.
  • Maintain the safety and security of client belongings throughout their visit.
  • Provide exceptional customer service, resolving any on-the-spot issues that arise.
  • Introduce new clients to coaches and studio amenities using our approved induction system.
  • Stay knowledgeable about our products and services, providing clients with accurate information.
  • Assist in setting up for classes, ensuring that all areas are organized and ready for clients.
  • Handle client feedback constructively and proactively contribute to improving our service delivery.
  • Maintain knowledge of all studio promotions and pricing to ensure clients are informed about available packages and offers.
  • Schedule clients for classes using the studio's booking system and follow up on appointments.
  • Conduct regular checks of studio facilities, reporting any maintenance issues promptly.

Requirements

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