Government Collection Specialist - IRS 04.14.2025 CF - Full-time ID- 11330
About this job
Job Description:
Why would CBE be a good fit for you?
General Information
Location: Cedar Falls, Iowa
Relocation Expense Covered: No
Employee Type: Full Time
Industry: Call Center
Required Degree: High school or GED
Manage Others: No
Requirements: U.S. Citizenship or 3-year legal residence
Position Quick View
Wage: $17.07 - $25.00 Hourly
Commission: $1250 monthly (on average)
Hours: M-F NO WEEKENDS: 3 days of 8AM-4:30PM; 1 day of 9:30AM-6PM;
1 day of 11:30AM-8PM; Once a month: One Friday from 8:30AM-5:00PM
Remote Option: N/A
Training: 3 Weeks Paid
CBE Companies, a global provider of contact center services, has an immediate need for a Collection Specialist and our recruiters would LOVE to connect with you about this exciting career opportunity!
With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 85 years—and we’re still going strong because we offer employees:
- Excellent starting wage + performance-based, uncapped commission plan!
- Excellent benefits, including tuition reimbursement and referral bonuses!
- Ongoing training & support!
- Career culture with many opportunities for advancement!
- Employee engagement opportunities include community outreach!
Recently recognized for the second year in a row as a Top Workplace in the USA, we pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, and FUN!
Invest in your future with a company that will invest in YOU!
CBE offers job seekers easy entry, development opportunities, and growth options.
As a company that welcomes both experienced professionals and those with limited experience but an eagerness to learn, CBE provides best-in-class training and development. You bring the work ethic, and we’ll develop your communication and problem-solving skills into a transferrable skillset that will become a solid foundation for you to build your career upon. Consistently recognized locally as an Employer of Choice, CBE focuses on personal and professional growth aimed at developing our employees into leaders.
Whether you’re just looking for your next stop or hoping to find your final destination, CBE offers job seekers what few companies can: transferrable skills and unlimited opportunities for professional success. Regardless of where you are starting from, if you have aspirations for a career in Customer Service, Information Technology, Human Resources, Finance, Project Management, or Marketing fields—our company wants to show you the way!
Let CBE help you DISCOVER, DEVELOP, and DEFINE YOUR CAREER!
Description
Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.
At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling “lost in the shuffle” and provide ample resources to ensure success and promote a competitive and fun work environment.
Would you describe yourself with any of the following characteristics?
If so, this could be an excellent opportunity for YOU!
- Motivated
- Engaged
- Disciplined
- Personable
- Competitive
- Problem solver
- Eager
- Outgoing
- Reliable
- Effective Communicator
Details
Remote Live Chat, $35/hr, College Student, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, $42/hr, Weekend, Remote, No Degree Data Entry, $50/hr, Remote, Evening Job, College Student Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Customer Support, $40/hr, No Experience, Part-Time Customer Support, $40/hr, Remote, Evening, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, No Degree, $45/hr, Part-Time, Remote Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $42/hr, Remote, No Experience, Evening Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Weekend Data Entry, $45/hr, Remote, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $40/hr, Remote, Evening, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Live Chat, $45/hr, College Student, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Customer Support, $35/hr, Night Job, Remote, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $40/hr, Night Job, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Evening, Remote, College Student Part-Time Data Entry, $45/hr, Remote, College Student Friendly Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, Remote, $42/hr, Evening Job, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Customer Support, $45/hr, Part-Time, College Student Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Customer Support, $35/hr, Night Shift, No Degree Remote Customer Support, $35/hr, Night Shift, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Customer Support, $45/hr, Part-Time, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $35/hr, Remote, Evening Job, College Student Remote Data Entry, $35/hr, No Experience, Evening/Night Job Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Customer Support, $40/hr, Night Job, No Experience Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $35/hr, Remote, Evening Job, College Student Remote Live Chat, $45/hr, College Student, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $40/hr, Evening, Remote, College Student Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $42/hr, College Student, Weekend JobIn this role you will experience a fast-paced environment with unlimited income potential that can be rewarding and satisfying. Your day will typically consist of the following:
- Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
- Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment
- Be a problem-solver and work with consumers to come to a resolution on their account
- Utilize a call flow that guides you through your calls
- Locate consumer contact information
- Ability to positively and efficiently implement changes required by the client
- Review statistics that are sent by management to ensure job requirements are being met
- Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
- Ability to work in a positive and collaborative manner with co-workers
For employees who go above and beyond and other expectations:
- Commission potential that starts the first month and is in addition to the hourly pay; the current average commission payout is around $1250 and on average over 50% of the department earns a commission
- Must hit productivity, schedule adherence, and quality expectations
If you have questions about this position, please call HR at 319-833-1099.
CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
