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Vice President, Patient Access and Digital Services - Los Angeles, CA ID- 9351

About the position

Planned Parenthood Los Angeles is seeking an experienced Vice President of Patient Access and Digital Services to work in our Downtown Los Angeles Headquarters. This role is responsible for overseeing all operations and strategy implementation related to patient access and experience, including in-person and virtual services. This role will lead all the teams directly responsible for patient access, including the Digital Health Operations Team, Scheduling and Staffing Team, Patient Access Team, and the Call Center Team.

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Responsibilities

Requirements

  • Bachelor's Degree in technical or scientific disciplines such as economics, engineering, or related fields or equivalent work experience required.
  • Master's degree focused on management or healthcare administration preferred.
  • Five (5) to seven (7) years recent experience in leading Patient Access, Call Center departments.
  • Recent experience in implementing and leading digital health services.
  • Reliable means of transportation for onsite and off-site work.
  • If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

Benefits

  • Medical, dental, and vision coverage options for you and eligible dependents
  • Free basic life/AD&D policy with additional voluntary coverage options
  • Short Term Disability, Critical Illness and Accident policies
  • 403(b) Retirement plan with up to 3% employer match
  • Medical and Dependent Flexible Spending Account plans
  • Public Transportation and Commuter Pre-Tax Reimbursements
  • Generous vacation, sick, and holiday benefits
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