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Developer Support Engineer ID- 9594

As a Developer Support Engineer, you will assist developers with the integration of the RevenueCat SDK, troubleshoot issues, and collaborate with cross-functional teams to enhance the developer experience and streamline support processes.

Summary Generated by Built In

About us:

 

RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling more than $4B of in-app purchases annually across thousands of apps.

We are a mission driven, remote-first company that is building the standard for mobile subscription infrastructure. Top apps like ChatGPT, VSCO, Notion, and ClassDojo count on RevenueCat to power their subscriptions at scale.

Our 90 team members (and growing!) are located all over the world, from New York City to Madrid to Taipei. We're a close-knit, product-driven team, and we strive to live our core values: Customer Obsession, Always Be Shipping, Own It, and Balance.

The Role

If you’re looking to jumpstart your career in tech and have a direct impact on apps used by billions of end-users, the Developer Support Engineer (DSE) role at RevenueCat is a fantastic opportunity. This is one of the few entry-level positions we offer, and it has proven to be an incredible stepping stone—our current Support Lead, a Product Manager, and a Technical Account Manager each started out as DSEs.

In this role, you’ll help developers integrate the RevenueCat SDK into their apps, troubleshoot tricky edge cases, and unlock new possibilities in subscription monetization. You’ll provide hands-on support for some of the biggest apps in the world—imagine helping the teams behind ChatGPT, VSCO, PhotoRoom, Notion, and others get the best out of RevenueCat. You’ll be empowered to own the support experience, build out internal tools, and identify improvements that shape how developers everywhere use RevenueCat.

In 2024, our DSEs spoke at conferences in Berlin, Logroño, New York, London, and Tokyo. This is optional, but if you're interested, you can meet RevenueCat customers face to face, have fun working our <outrageous> booth, and share your knowledge with developers worldwide.

What you’ll be responsible for

  • Supporting developers daily. You’ll debug issues, untangle complex code paths, and guide developers through onboarding so they can ship subscription features confidently.
  • Collaborating cross-functionally. You’ll partner closely with Engineering and Product to influence the developer experience—everything from our documentation to new features.
  • Building tooling and processes. You’ll craft or improve the internal apps and dashboards that make troubleshooting faster and easier, both for you and your teammates.
  • Driving user success. From investigating stack traces to clarifying best practices, you’ll ensure developers can move from “blocked” to “shipped” without missing a beat.

Within your first month, you’ll:

  • Deep-dive into the frustrations and roadblocks developers face, helping them get unblocked so they can launch their apps.
  • Familiarize yourself with our support tools and processes.
  • Propose and implement quick wins in our documentation and support articles to reduce common developer pitfalls.
  • Work alongside our engineering team to resolve complex issues and learn the ins and outs of subscription infrastructure.

Within your first 3 months, you’ll:

Within your first 6 months, you’ll:

  • Identify recurring blockers and implement targeted improvements—both in our products and in your own support workflows.
  • Craft (and refine) internal dashboards and tooling that accelerate the DSE team’s efficiency.
  • Make meaningful, self-directed contributions to how we scale support for an ever-growing developer community.

After 12 months, you’ll have:

  • Gained super-hero level intuition for diagnosing the root causes of even the trickiest tickets.
  • Led the charge on hiring, mentoring, and growing our support engineering team.
  • Found new ways to delight developers, turning frustrating subscription problems into smooth, joyful experiences.

About you

  • You’re eager to learn and grow; this is one of the few entry-level positions at RevenueCat and has historically launched multiple careers within our company.
  • You have 2-3 years of experience in an engineering or technical role, or have built and shipped a mobile app that integrates RevenueCat.
  • You’re comfortable with either iOS (Swift / Objective-C) or Android (Java / Kotlin) and have a grasp of app development and release processes.
  • You can debug code with minimal info, diagnosing issues from cryptic logs or stack traces.
  • You thrive in an environment that requires creative problem-solving and a “get it done” mentality.
  • You have strong written and verbal communication skills, and you’re empathetic towards the developer journey.

What you’ll need to be successful

  • Technical curiosity and a willingness to learn new tools and frameworks.
  • Resourcefulness in figuring out solutions when the path isn’t obvious.
  • Clear communication skills to translate complex issues into helpful, actionable steps.
  • Outcome-oriented mindset, ensuring your support leads to measurable developer success—fewer tickets, better documentation, and happier customers.
  • Collaboration and comfort with a fully remote, asynchronous setup using tools like Slack, Zoom, Linear, and Notion.

The salary for this role is $112,000 USD. You can view our full Compensation Philosophy here for additional details.

What we offer:
  • Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
  • 10-year window to exercise vested equity options
  • Fully remote and flexible work environment
  • 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
  • $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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