Social Moderator (Seasonal) id- 10230
Job Summary:
Major League Baseball (MLB) is seeking a Social Moderator to interact with and assist customers using social media and web chat. The ideal candidate needs to be tech savvy and have strong communication abilities. This individual should be positive, outgoing, and energetic to promote our brand. Duties include responding to support inquiries on social media, identifying trends and potential issues. Communicate any service changes or disruptions in a tactful manner. Questions will range from general service and subscription inquiries to technical troubleshooting. This is a seasonal position; candidates must be available to work weekdays, weeknights, and weekends.
Responsibilities:
Answer general and technical questions regarding MLB supported digital products.
Manage any negative comments with positive responses and helpful information.
Moderate discussions to promote constructive criticism.
Help users troubleshoot basic technical issues in real-time.
Qualifications and Skills:
Strong communication skills to help and instruct users on social media.
Experience writing, editing, and crafting content in the social media space using company voice.
Positive interpersonal skills with the ability to maintain a pleasant disposition when faced with negative feedback or customer complaints.
The ability to retain and provide technical instruction on short notice.
Knowledgeable in the use of streaming applications and social platforms.
Requirements:
One to two years of Customer Service experience with a focus on technology.
One to two years of promotional or support social media experience.
College degree with a focus on IT or communication preferred.
Familiarity with social media support strategies.
Knowledgeable in the use and configurations of Internet Explorer, Firefox, Google Chrome, Safari.
Knowledge of Windows, Macintosh, Android, and iOS operating systems.
Experience with set-top streaming devices, game consoles, mobile devices and tablets.
Pay Rate: $22 per hour
The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.
Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America's pastime to best serve its fans for decades to come.
MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.California based applicants have certain rights under California law.Please see our California Recruitment Privacy Policy for more details.
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Weekend Job, College Student Remote Customer Support, $45/hr, Part-Time, College StudentColorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. 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Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
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