Chat Support Representative – Remote Work
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
KKR is seeking a motivated and resilient Chat Support Representative to join our dynamic team. This part-time remote position is perfect for individuals looking to develop their customer service skills while working in a collaborative global environment. The ideal candidate will demonstrate independence, adaptability, and a strong commitment to providing outstanding customer support.
Key Responsibilities:
Customer Interaction:
- Respond promptly to customer inquiries received via chat, ensuring timely resolutions.
- Provide accurate information about products and services, addressing customer needs with empathy and professionalism.
- Maintain a courteous and helpful tone in all interactions, fostering positive relationships with customers.
Problem Solving:
- Identify and document customer issues, escalating complex inquiries to senior support staff as necessary.
- Use effective problem-solving techniques to troubleshoot customer concerns and implement satisfactory solutions quickly.
Follow-Up:
- Conduct follow-up communications with customers to ensure their inquiries have been resolved satisfactorily.
- Prepare and send follow-up emails as needed, maintaining communication until the issue is fully resolved.
Documentation:
- Maintain comprehensive and accurate records of customer interactions, feedback, and inquiries.
- Update the knowledge base and maintain relevant documentation to assist colleagues and improve service efficiency.
Team Collaboration:
- Collaborate with colleagues globally to share insights, best practices, and strategies for enhancing the customer service experience.
- Attend virtual team meetings to discuss updates, challenges, and successes, contributing to a supportive team environment.
Performance Metrics:
- Meet established performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Participate in training sessions and workshops to continuously improve traffic handling and customer service skills.
Requirements:
Education and Experience:
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Minimum of 1 year of experience in a customer service or support role, preferably in a chat support environment.
Personality Traits:
- Resilient: Able to manage stress and pressure while maintaining a positive attitude.
- Independent: Capable of working autonomously and making decisions with minimal supervision.
Soft Skills:
- Excellent time management skills to handle multiple inquiries efficiently.
- Strong presentation skills, with the ability to articulate information clearly and effectively.
Technical Skills:
- Proficiency in using chat support software and customer relationship management (CRM) tools.
- Familiarity with basic troubleshooting techniques for common technical issues.
Benefits:
- Travel opportunities to engage with colleagues and clients globally.
- Flexibility to work remotely, promoting a healthy work-life balance.
- Company transportation for business-related travel as needed.
Working Environment:
KKR fosters a global village mentality, encouraging collaboration among colleagues worldwide. We prioritize a supportive atmosphere where diverse ideas are welcomed and valued, creating a stronger team dynamic.
Equal Opportunity Statement:
KKR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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