INFORMATION TECHNOLOGY TECHNICIAN III ID- 11465
CITY OF DETROIT DEPARTMENT OF INNOVATION & TECHNOLOGY (CLIENT SERVICES)
The Information Technology Technician III is an experienced level paraprofessional located in the Department of Innovation and Technology that supports or assists other Department of Innovation and Technology and City personnel who design, operate, and use automatic data processing systems applications and products. As an Information Technology Technician III, the supervisor, higher-grade Information Technology Technician, higher-grade information technology professional or other designated employee may provide standing instructions on recurring assignments by indicating what is to be done, applicable policies and procedures to follow, quality and quantity of work expected,
deadlines, and priority of assignments. In general, Information Technology Technicians perform four major functions: install and maintain hardware and software systems; maintain and repair equipment; set-up computer security measures; and troubleshoot and offer technical support. The work performed by Information Technology Technicians primarily involves providing services or assistance to one or a mix of functional areas typically identified as security, network, systems, storage/backup, mobility, and desktop support. Information Technology Technician III assists Information Technology Specialists in collecting, organizing, and maintaining computer program documentation and manuals. As directed, Information Technology Technicians code programs, create flowcharts and diagrams, and perform other similar duties.
• Oversees the daily performance of computer systems
• Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation
• Assists and supports Information Technology Specialists with troubleshooting, writing basic/routine programs, testing new applications or software packages, preparing reports, collecting data, and writing simple code to modify an existing operating system in order to satisfy the needs of a particular end user
• Performs other computer system support such as complex data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness
• Enters commands and observes system functioning to verify correct operations and detect errors
• Serves as the first point of contact for support to City agencies for local area network operational issues including terminal malfunctions, connectivity issues, and other computer software or hardware operational issues; Quickly addresses daily operational issues identified by end users, identifying the problem and taking the necessary corrective action, either on own initiative or with higher-level Department of Innovation and Technology personnel
• Understands and utilizes complex cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers
• Reviews property ownership data, including deeds, tax rolls, etc.
• Provides experienced assistance in reviewing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System
• Sets up complex equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software
• Installs and performs more critical repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Performs backup/recovery procedures on a daily basis
• Orders and inventories spare parts, including stripping surplus equipment for usable parts
• Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root cause analysis for systems problems
• Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels
• Performs ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
• May be required to perform duties or provide support beyond normal work days for projects and supported system maintenance requirements
• Performs special projects and other duties as assigned
Education
For all Information Technology Technicians, it is a requirement to have completed High School graduation or General Educational Development (GED) certificate. It is preferred that the high school coursework include some basic information technology related classes, such as basic computer skills, software packages, business applications, or other technology related coursework. An associate’s degree or technical training in computer science, information systems, programming, systems analysis, or a related field is preferred.
Experience
Part-Time Customer Support, $40/hr, Remote, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Job, $40/hr, Remote, Night Shift, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $40/hr, Remote, Night Shift, College Student Job Weekend Customer Support, $42/hr, Remote, College Student Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Data Entry, $45/hr, No Degree, Night Shift Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $50/hr, Evening, Remote, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Data Entry, $35/hr, Remote, Evening Job, College Student Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Customer Support, $45/hr, Part-Time, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Phone Job, $40/hr, Part-Time, No Experience Required Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, $35/hr, Night Job, No Degree, Remote Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Night Shift, College Student Friendly Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, $35/hr, Weekend, No Degree, Remote Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student
For entry into the Information Technology Technician position, no work experience is required; however, the minimum education requirements must be met. One year of experience using information technology desktop tools, business applications, and/or systems analysis is preferred but not required. Information Technology Technicians must demonstrate proficiency with integrated word processing and spreadsheet functions.
Information Technology Technician III– at least two (2) years of experience
Information Technology Technician III This is the experienced level. The Information Technology Technician performs a full range of paraprofessional information technology and/or computer science assignments. Considerable independent judgment is used to make decisions in carrying out assignments that have significant impact on services or programs. Guidelines may be available but require adaptation or interpretation to determine appropriate courses of action.
Some positions may require certification in specific hardware, software, or other technology related matters.
GEOSPATIAL INFORMATION SYSTEMS
• Assists team with the preparation of maps, field applications and geo-databases
• Compiles, evaluates, modifies, and analyzes data to support preparation of web-based mapping applications
• Performs quality control and processing of remote sensed data
PUBLIC SAFETY DIVISION
• Automotive electrical experience preferred
CLIENT SERVICES
• IT service desk experience preferred
• Active Directory experience preferred
Equivalency
Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
NOTE: CJIS -CRIMINAL JUSTICE INFORMATION SYSTEMS CLEARANCE REQUIRED
PLEASE ATTACH A COPY OF YOUR RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION,
