Public Information Officer ID- 11455
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Purpose of Classification:
The purpose of this classification is to manage, coordinate, and implement internal and external communications for the City. -
Example of Duties
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Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Manages public relations activities for the City: prepares communications plans for City-wide and departmental programs and special events; advises departments and City administrators and officials regarding media and public relations matters; recommends strategies; provides assistance and guidance regarding media contacts and interest, publication, and image matters; assists with crisis communications and complex problem solving; and provides technical expertise.
Coordinates the publication and distribution of marketing and promotional materials, including newspaper articles and advertisements, press releases, brochures, fliers, photographs, and videos etc.: writes articles; takes photographs; produces videos; proofs and edits materials created by other City staff; receives and responds to media inquiries and questions; provides and coordinates print and broadcast interviews as needed; manages essential and time-critical communications activities; monitors media coverage of City activities; and represents the City at events.
Manages a variety of technical applications and platforms, including social media, web, mobile applications, e-news, email and other applications: manages, creates, and updates content for internal and external audiences; monitors activity on website and platforms; develops email newsletters; and works with vendors, as needed.
Maintains a comprehensive, current knowledge of applicable laws/regulations, trends, and advances in public relations and marketing: reads professional literature; and attends workshops and training sessions as appropriate.
Receives and responds to requests for information, complaints, and concerns from the public, City Administrator, City elected officials and constitutional officers, City employees, and others; responds to complex questions, complaints, or requests for service; resolves problems and concerns; and prepares and submits related records and reports as required.
Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: prepares, completes, receives, reviews, processes, forwards, or retains, as appropriate various forms, reports, correspondence, public records requests, articles, social media posts, brochures, fliers, newsletters, policies, procedures, and other documentation; compiles data for further processing or for use in preparation of City reports; and maintains computerized and/or hardcopy records.
Communicates with supervisor, City administrators, elected officials, City department heads, City employees, vendors, the media, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, receive/give advice and direction, and resolve problems.
Operates various equipment as necessary to complete essential functions: operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment.
Additional Functions:
Performs other related duties as required. -
Qualifications
Part-Time Customer Support, $40/hr, Remote, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Job, $40/hr, Remote, Night Shift, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $40/hr, Remote, Night Shift, College Student Job Weekend Customer Support, $42/hr, Remote, College Student Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Data Entry, $45/hr, No Degree, Night Shift Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $50/hr, Evening, Remote, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Data Entry, $35/hr, Remote, Evening Job, College Student Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Customer Support, $45/hr, Part-Time, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Phone Job, $40/hr, Part-Time, No Experience Required Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, $35/hr, Night Job, No Degree, Remote Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Night Shift, College Student Friendly Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, $35/hr, Weekend, No Degree, Remote Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student -
Minimum Qualifications:
Bachelor’s Degree in Communications, Journalism, Public Relations, Marketing, or a related field required; supplemented by three years of experience in public relations, social media management, journalism, marketing, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific Licenses or Certifications Required: Must possess and maintain a valid driver's license.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Performance Aptitudes:
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Human Interaction: Requires the ability to work with others to coordinate the more complex programs and more complex problems associated with the responsibilities of the job. Often represents the department and/or organization when dealing with others.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
Functional Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
