Utility Billing Specialist ID-11419
Description
NATURE OF WORK
This classification involves billing of utility, garbage, and recycling services for the City. An employee in this position appropriately and timely bills utility, contracted garbage, and recycling services for utility customers and guaranteed revenue; maintains service addresses of customers; maintains meter inventory; handles and posts meter readings and exceptions; makes adjustments for billings; controls related work orders; and handles developer fees and service connections as well as guaranteed revenue. This position also performs various interviewing, fact collecting, and financial evaluating tasks for billing and updates related computer files.
Examples of Duties
ESSENTIAL JOB FUNCTIONS
- Maintains the service address files for both in-City and out-of-City utility accounts.
- Downloads meter reads from Utility Billing systems to Radix hand held readers and distributes to contracted meter readers; uploads readings into the Utility Billing system.
- Prints meter reading exception reports and processes corrections to allow proper billing of accounts; requests work orders to reread meters; and investigates other exceptions in the field.
- Posts reviewed readings; reviews calculated charges for each account on a preliminary billing register for cycle; and routes ready to bill.
- Resolves billing errors.
- Processes cycle billing to produce accounting entries and customer bills.
- Processes any meter exchanges or other changes in meter inventory not related to the billing cycle as well as close other work orders that result in charges or credits to the customer.
- Processes rate changes and adjustments requested by contracted garbage and recycling vendor.
- Corrects billing after reviewing information including processing adjustments/ miscellaneous charges and correcting bills/other measures designed in the Utility Billing software.
- Enters parameters to process nightly Utility Billing computer file updates.
- Performs related work as required.
Requirements
EDUCATION
- Graduation from an accredited high school or possession of GED diploma
- PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)
EXPERIENCE AND TRAINING
- Basic professional experience in automated billing preferably in a utility billing environment
- Basic paid public service experience with heavy contact with the general public and working effectively with various levels of management
- Must be proficient in Word and Excel
Physical:
- Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Extended periods of sitting and standing may be required
Work Environment:
- Work is performed primarily in a standard office or Utility payment center environment. Tasks are regularly performed without exposure to adverse environmental conditions
Sensory:
- Must have the ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing
Supplemental Information
KNOWLEDGE, ABILITIES, AND SKILLS
- Knowledge of billing principles with emphasis in utility billing areas and bookkeeping.
- Knowledge of computerized billing systems such as Tyler Munis Version 2020.3 or later.
- Knowledge of Ordinances, agreements, and language used in Utility operations. 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- Skill in using Microsoft Office and department software.
- Ability to establish and maintain effective working relationships with contracted meter readers, the public, computer software vendors, contracted garbage and recycling vendors, supervisors, employees, representatives, and various City departments.
- Ability to investigate problems thoroughly.
- Ability to analyze data to recommend best practices and develop problem-solving solutions.
- Ability to analyze large sets of data and effectively articulate findings.
- Ability to troubleshoot problems and to correct a situation or customer’s billing.
- Ability to maintain accurate records regarding billing and adjustments of accounts.
- Ability to operate a computer terminal, adding machine, and scanner.
- Ability to understand and carry out moderately complex procedures/regulations and to apply these to work problems.
- Ability to communicate clearly and concisely, both verbally and in writing.
