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Digital Cloud Solution Architect Manager ID-2942

In Small Medium and Corporate (SMC) we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC organization and the value we deliver to our customers, partners, and one another, every day.

As a Digital Cloud Solution Architect Manager (CSA), you will manage a team of highly talented and skilled CSAs, driving the day-to-day execution to exceed business performance targets and coaching team members. The Customer Success CSA team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies. The team members’ primary responsibilities will be to engage with customers as the central point of contact all the way driving additional adoption and consumption of workloads across our latest cloud technologies. Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities?  Microsoft is seeking managers with a deep interest in cutting-edge technology to join the Azure Customer Success team in Digital Acquisition as a Digital Cloud Solution Architect (CSA) Manager.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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Responsibilities
  • You will attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees and coach team to plan portfolio growth and utilize portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences.
  • As a strategic partner to executive-level business and technical decision makers, you will guide customers in defining and realizing their digital and business transformational targets while leveraging your expertise in relationship building and influencing mentor team in building strategic partnerships.
  • You will coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration and lead team to actively engage account to drive services consumption and up-sell and cross-set to meet and exceed monthly, quarterly and annual team targets.
  • Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management.  Coach teams to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls. Ensures accountability for process adherence, influences adoption of recommended improvements and solutions.
  • Supports and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation.

Qualifications

Required/Minimum Qualifications

  • 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
    • OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
    • OR Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
    • OR equivalent experience

Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sale
    • OR equivalent experience
  • 1+ year(s) people management experience

Digital Cloud Solution Architect Manager ID-2942

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