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Lead Atlassian Administrator ID-2957

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for an Atlassian Administrator to join the IT Productivity Tools team! As a member of the IT team, you will play a critical role in managing and developing the Atlassian ecosystem at Snap. You will collaborate with a wide range of business stakeholders to create solutions within the Atlassian toolset.

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What you’ll do:

  • You will be the strategic end-to-end owner of all Atlassian services
  • Offer recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
  • Balance request queue SLAs while contributing to longer-term projects
  • Architect creative solutions to complex problems, validate the business requirements with stakeholders and provide the optimal IT solution using Jira
  • Determine ways to optimize/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests
  • Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Collaborate on the backend support of the Atlassian environment, and coordinate application maintenance and upgrades
  • Deliver educational information to internal customers and administrators to drive further adoption of JIRA
  • Communicate complex technical concepts clearly to customers
  • Work with developers which have a highly technical demand for the Atlassian environment

Knowledge, Skills, Abilities:

  • Strong understanding for Atlassian products, plug-ins, and roadmap features for future enhancements to support business objectives
  • Knowledge of Jira REST API or other REST based web services
  • Knowledge of third party customization add-ons (ScriptRunner, Automation for Jira, JMWE)
  • Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
  • Extensive knowledge of Atlassian architecture, focussing on JIRA, Jira Service Desk and Confluence with a deep understanding of modularized workflows, permission schemes, notification schemes, screens schemes
  • Ability to work independently across functions and work with all levels of users and management
  • Strong analytical and interpersonal skills, including ability to adapt to a dynamic project environment and handle multiple projects simultaneously
  • Strong verbal and written communication skills

Minimum Qualifications:

  • BS in a technical field or equivalent years of experience
  • 4+ years of administering enterprise level Atlassian applications (Server and/or Data Center)
  • Proficient in at least two of the scripting languages (Python, Groovy, Go, and Java)

Preferred Qualifications:

  • Atlassian certifications and ITIL frameworks
  • Experience in working with indexable datastores (BigQuery)
  • Experience in working with CI/CD tools (Jenkins)
  • Understanding in Linux server command line troubleshooting utilities.
  • Experience in working with relational databases (MySQL, PostgreSQL)
  • Experience with building and maintaining services on GCP or AWS
  • Basic understanding of system administration principles (monitoring, storage, scripting)
  • Scrum master or similar experience

Lead Atlassian Administrator ID-2957

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