Information Technology Support Professional ID- 9531
About the Job
We are seeking a skilled Desktop Support Specialist to join our team at Curio Wellness. The successful candidate will have a proven track record of providing technical support to end-users, troubleshooting issues, and implementing solutions to resolve problems quickly and efficiently.
Key Responsibilities
- Provide Level 1 and 2 technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications
- Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities
- Collaborate with other teams to ensure seamless integration of technical solutions
- Maintain accurate records of incidents, requests, and resolutions
Requirements
To be successful in this role, you will need:
- Bachelor’s Degree in Information Technology, Systems and Network Administrator or like major
- Four years of equivalent job-related experience
- Experience in administration, maintenance, and end-user support of Windows OS
- Experience with Windows OS as both a user and administrator is desired
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to work effectively and collaboratively as part of a team
- Excellent organizational skills
- Highly detail-oriented with strong document skills
- Ability to make connections between similar problems
- Excellent communications and interpersonal skills
- Ability to work independently, self-motivate, and to manage multiple conflicting priorities simultaneously
- Resourceful; ability to research hardware and software issues in a thorough manner
- Ability to follow up on open items and complete tasks in a timely manner Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, No Degree Required Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Phone Support, $40/hr, Evening, No Experience Required Data Entry, $40/hr, Remote, Evening, No Experience Required Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Customer Support, $35/hr, Night Shift, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Data Entry, $45/hr, Remote, Night Shift, College Student Job Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Customer Support, No Degree, $40/hr, Remote, Weekend Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Live Chat, $40/hr, College Student, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $42/hr, Night Job, No Experience Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Weekend Data Entry, $45/hr, Remote, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Remote Customer Support, $40/hr, Weekend, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Live Chat, $45/hr, College Student, No Experience Customer Support, $42/hr, Remote, Part-Time, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Phone Support, Remote, $42/hr, Evening/Night Shift Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $40/hr, Weekend, No Experience Required Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Customer Support, No Degree, $40/hr, Remote, Weekend Job
- Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365
- Experience with enterprise-level help desk ticketing systems; ServiceNow highly preferred
- Understanding of and experience with TCP/IP networking and related protocols
- An understanding of desktop/laptop security tools and applications
- Ability and desire to keep abreast of new technologies
