Product Growth Specialist - San Jose - VirtualPBX ID- 9738
Description
Job Title
Create Champions for VirtualText, a World-Class Messaging Product.
Join our team of innovators who ignite potential and existing users to experience that initial wow moment for a product. This is an exciting opportunity to take an amazing product and create champions everywhere.
You will work side by side with the marketing and customer success teams to identify different cohorts of users, thoughtfully engage them and then onboard them onto our product. You will also develop ongoing relationships with these power users to increase their usage while making them internal champions at their companies.
This is a blend of user success and user growth, wearing many hats and having a big impact bringing a world-class product into the hands of everyone who needs it.
You might be a great fit if:
- You love getting hands on with prospects and customers in a consultative way to make them successful
- You want to become a product and industry expert for messaging workflows
- You like having a tangible goal to run at every month
- You can excite and delight users to become champions of the product and brand
- You are self-starting and can exercise creative thinking to drive growth
- You are not afraid to pick up the phone and call someone, send emails or text messages
- You can translate customer needs and feature requests to actionable insights to our product team
Responsibilities
Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $42/hr, Evening, Remote, College Student Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Moderator, $40/hr, College Student Friendly, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Phone Job, $35/hr, College Student, Night Shift Remote Customer Support, $40/hr, Part-Time, College Student Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Evening Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Phone Job, $40/hr, Part-Time, No Degree Required Data Entry, $40/hr, Remote, Night Shift, College Student Job Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $42/hr, Evening, Remote, No Degree Weekend Data Entry, $40/hr, Remote, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Support, $40/hr, Night Job, College Student Remote Phone Support, $40/hr, Night Job, College Student Entry-Level Remote Data Entry, $50/hr, Evening Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Live Chat, $40/hr, College Student, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Job, $35/hr, College Student, Night Shift Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job- Opportunity Identification- you will work closely with our customer success and marketing team to identify high-potential expansion opportunities within our install base.
- Showcase and Educate- upon engaging existing customers or potential end-users at new accounts, you will walk people through the product to show the art of the possible and get them excited about using it.
- Consultative Onboarding- Using information derived from your conversations or known best practices, you will help users get to a value event within the VirtualText product so it becomes part of their regular workflow.
- Turn Users Into Evangelists- By monitoring how users you have onboarded are using the product, you will continue to engage them so that they get the most out of the product and are interested in enlisting employees, and peers to use VirtualText.
- Maintain Feedback Loops Across the Organization- As someone on the front lines, in a new part of the organization, you will be diligent about documenting user feedback on the product and customer experience so that we can improve it over time.
About You
- You have 4+ years experience in a customer-facing role
- You've demonstrated aptitude for mastering new technologies and are excited to become a product expert
- You have experience working with data to prioritize your work
- You're comfortable with experimentation and the idea to test ideas rapidly
- You have excellent written and communication skills
- You have a track record of resourcefulness, work ethic, and a high degree of agency to hit your goals
