Localization & Content Design Manager - Lounge Services - New York - American Express ID- 9713
Description
You Lead the Way. We've Got Your Back.
At American Express, we empower individuals and businesses to achieve their full potential by providing innovative solutions and exceptional customer experiences. Our commitment to excellence is evident in every aspect of our work, from developing cutting-edge technology to delivering personalized services that meet the evolving needs of our customers.
We recognize that our success is rooted in the diverse perspectives, skills, and experiences of our colleagues. That's why we foster an inclusive environment where everyone feels valued, heard, and empowered to contribute their best work. As a member of our team, you will have the opportunity to learn, grow, and develop your career in a dynamic and supportive community.
As part of our U.S. Consumer Services and Enterprise Digital & Data Technology Team, you will play a critical role in shaping the future of our digital experience. You will collaborate with talented engineers, product managers, and designers to drive innovation and deliver exceptional results. Together, we will harness the power of technology to create seamless, intuitive, and engaging experiences for our customers worldwide.
The Localization & Content Manager
The Global Lounge Collection is a key component of our premium offering, providing Card Members with access to over 1,400 airport lounges worldwide. As the Localization & Content Design Manager, you will lead the creation, translation, and localization of content for this global offering. You will be responsible for ensuring that our content resonates with diverse markets worldwide, while maintaining cultural relevance, linguistic accuracy, and legal compliance.
Key Responsibilities:
- Translation and Localization: Utilize tools and partners such as Systran and LanguageLine to translate and localize English content for various international markets, ensuring cultural relevance and linguistic accuracy.
- Vendor Management: Manage relationships with external translation and localization vendors, ensuring timely and cost-effective delivery of services.
- Legal Compliance: Collaborate with local market & legal teams to ensure all terms, conditions, and legal content are accurately translated and aligned with local regulations.
- Tone and Consistency: Work with our Product Design, Compliance, and Marketing teams to maintain a consistent tone and style across all localized content.
- Quality Assurance: Implement and oversee quality assurance processes to ensure high standards of localization.
- Cross-functional Collaboration: Partner with Product, Design, Data, and Engineering teams to drive product enhancements tailored to specific markets. This includes addressing technical requirements, providing guidance on standard methodologies, and ensuring that localization is considered in the development process.
- Process Improvement: Lead the future of our localization process, exploring and implementing automated localization solutions to increase efficiency and scalability.
Qualifications:
- 5+ years of experience in localization and translation management, preferably within the travel or financial services industry.
- Bachelor's degree in Translation, Linguistics, Communications, Marketing, or a related field.
Skills:
Remote Customer Support, $40/hr, No Experience, Part-Time Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $35/hr, Night Shift, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Customer Support, $45/hr, No Degree, Evening Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, No Experience, $40/hr, Remote, Weekend Phone Job, $40/hr, Remote, 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Support, $45/hr, Evening, No Experience Required Remote Live Chat, $35/hr, College Student, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Data Entry, $40/hr, No Degree, Night Shift Remote Customer Support, $40/hr, No Experience, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, $35/hr, Weekend, No Degree, Remote Data Entry, $45/hr, Remote, Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, $40/hr, Remote, Evening, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Live Chat Support, $40/hr, Weekend, Remote, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Customer Support, $45/hr, Part-Time, College Student Weekend Customer Support, $40/hr, Remote, College Student Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Phone Support, Remote, $50/hr, No Experience, Part-Time Data Entry, $50/hr, Night Shift, No Degree, Remote Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Customer Support, $50/hr, Night Shift, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Phone Support, $50/hr, Weekend, Remote, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, Remote, $40/hr, Night Shift, No Degree Phone Job, $35/hr, Remote, Part-Time, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $45/hr, No Degree, Night Shift Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Moderator, $42/hr, College Student, Weekend Job Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Live Chat, $35/hr, College Student, No Experience Phone Support, Remote, $35/hr, No Experience, Night Shift Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, Remote, $40/hr, Weekend, No Experience Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $50/hr, Remote, Night Shift, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-Time- Strong understanding of cultural nuances and localization best practices.
- Excellent project management and organizational skills.
- Ability to collaborate effectively with cross-functional teams.
- Knowledge of SEO principles and content optimization techniques.
- Familiarity with translation management software and tools.
Attributes:
- Detail-oriented with a strong focus on quality and accuracy.
- Excellent communication and interpersonal skills.
- Creative problem solver with a passion for content and language.
Nice to Have:
- Content Strategy: Experience developing content strategies that align with business goals and user needs.
- Content Creation: Proven ability to create compelling and culturally relevant content to support marketing and communication efforts in various regions.
- UX Writing: Experience in UX writing, ensuring content enhances user experience and is easy to understand.
- Design Collaboration: Ability to work closely with UX/UI designers to ensure content fits seamlessly into the overall design.
- Multilingual Reader and/or Speaker: Proficiency in one or more languages in addition to English.
