Customer Success Manager I - Atlanta - Revenue Analytics ID- 9596
Description
Pricing Excellence for Hospitality Leaders
At Revenue Analytics, we empower hospitality companies to master their pricing strategies. Our next-generation software delivers actionable insights, helping leaders reclaim missed revenue and optimize their time.
We seek a skilled Customer Success Manager I to join our Hospitality vertical. This role is pivotal in driving product implementations, ensuring customer satisfaction, and fostering relationships with customer peers.
Key Responsibilities:
- Execute product implementations and provide ongoing support to customers, guided by leadership and stakeholder input.
- Ensure successful customer adoption of our products through training, sharing best practices, managing customer requests, and addressing open issues under oversight from leadership.
- Collaborate with the Customer Success Ops Manager to drive customer satisfaction and retention by taking proactive steps based on key performance indicators (KPIs).
- Work with Customer Success Ops, Science, and Product teams to troubleshoot customer-reported issues, drive timely resolution, and communicate findings to customers.
- Elevate customer concerns and drive resolution while building relationships with internal teams and customer peers.
- Participate in recurring customer touchpoints, including monthly calls and quarterly business reviews.
- Gather feedback from customers and share context and insights with internal teams to prioritize requests across all customers.
- Create customer-ready materials, such as training material and quick reference guides.
Qualifications:
Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Phone Support, $45/hr, Night Job, College Student Remote Live Chat, $35/hr, College Student, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Weekend Data Entry, $40/hr, Remote, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $50/hr, Night Job, No Degree, Remote Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, No Experience, Remote, Night Job Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Customer Support, $42/hr, Weekend, No Experience Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Customer Support, $42/hr, Weekend, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Customer Support, $50/hr, Night Job, Remote, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Data Entry, Remote, $40/hr, Night Shift, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Customer Support, $50/hr, Night Job, Remote, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Weekend Data Entry, $40/hr, Remote, No Experience Remote Live Chat, $45/hr, College Student, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Job, $35/hr, Remote, Part-Time, College Student Remote Live Chat, $35/hr, College Student, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Customer Support, $40/hr, Weekend, No Experience Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Data Entry, $40/hr, College Student Friendly, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $45/hr, Weekend, Remote, College Student Data Entry, $35/hr, Night Job, No Degree, Remote Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Data Entry, $35/hr, No Experience, Evening/Night Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Customer Support, $45/hr, No Experience, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Phone Support, Remote, $42/hr, Evening/Night Shift Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time- Bachelor's degree with strong academic credentials (Engineering, Economics, or Business preferred).
- 2-4 years of customer-facing experience in technology, product management, or consulting.
- Excellent written and verbal communication skills, including proficiency in MS PowerPoint.
- Creative analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel required, SQL or BI tool experience a plus).
- Able to proactively manage multiple commitments and tasks across multiple customers.
- Intellectual curiosity and eagerness to apply rigorous analytics to business problems.
Exceptional Benefits and Perks:
- Competitive base salary.
- 100% paid healthcare coverage for employees and their families.
- 100% paid life insurance, long and short-term disability coverage for team members.
- 401k plan with a generous match and immediate vesting.
- Company-issued cell phone or phone allowance and laptop.
- Open PTO plan (take what you need) and 9 paid holidays.
- Gym membership reimbursement.
- Flexible work arrangements.
