Team Leader, Customer Experience & Outreach ID- 9613
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach...
- Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
- Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
- Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
- Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
- Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, No Degree Required Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Phone Support, $40/hr, Evening, No Experience Required Data Entry, $40/hr, Remote, Evening, No Experience Required Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Customer Support, $35/hr, Night Shift, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Data Entry, $45/hr, Remote, Night Shift, College Student Job Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Customer Support, No Degree, $40/hr, Remote, Weekend Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Live Chat, $40/hr, College Student, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $42/hr, Night Job, No Experience Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Weekend Data Entry, $45/hr, Remote, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Remote Customer Support, $40/hr, Weekend, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Live Chat, $45/hr, College Student, No Experience Customer Support, $42/hr, Remote, Part-Time, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Phone Support, Remote, $42/hr, Evening/Night Shift Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $40/hr, Weekend, No Experience Required Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Customer Support, No Degree, $40/hr, Remote, Weekend Job
- Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
- Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What You'll Bring To The Table...
- Your sense of personal style with a discerning eye and passion for design and home furnishings
- Strong communication and interpersonal skills
- High school diploma/GED or equivalent
We'd love to hear from you if you have...
- 1+ years customer service or retail experience
- Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
- Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
