Sr. Account Manager (East Coast) ID- 9646
Who We Are
Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.
About The Role
At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager (AM) to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.
As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. While this role primarily focuses on relationship management, you will also have the opportunity to drive expansion within your portfolio by bringing new properties onsite.
This region-based role (East Coast) requires occasional travel within your assigned territory, approximately 4 - 5 in-market trips per quarter and/or conferences.
What You'll Do
We carefully consider a variety of factors to determine compensation for each position, including the role, level, and work.
Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Customer Support, $42/hr, Weekend, No Experience Phone Support, $50/hr, Weekend, Remote, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $42/hr, Weekend, Remote, No Degree Phone Job, $50/hr, Remote, Part-Time, College Student Phone Job, $45/hr, Remote, Night Shift, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, Part-Time, College Student Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Customer Support, $40/hr, Weekend Job, Remote, No Degree Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Data Entry, $45/hr, No Degree, Night Shift Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Weekend Data Entry, $45/hr, Remote, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Weekend Data Entry, $45/hr, Remote, No Experience Remote Live Chat, $40/hr, College Student, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Data Entry, Remote, $40/hr, Night Shift, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Remote, Weekend, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Data Entry, $40/hr, College Student Friendly, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Customer Support, $50/hr, Night Job, Remote, No Experience Remote Customer Support, $40/hr, Part-Time, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, $35/hr, Evening, Remote, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time
We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.
This is a fully remote position within the US, with regional travel as noted above.
Why Join Us?
Join us in shaping the future of renting through innovation, collaboration, and impact.
Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.
About The Role
At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager (AM) to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.
As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. While this role primarily focuses on relationship management, you will also have the opportunity to drive expansion within your portfolio by bringing new properties onsite.
This region-based role (East Coast) requires occasional travel within your assigned territory, approximately 4 - 5 in-market trips per quarter and/or conferences.
What You'll Do
- Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for all outcomes.
- Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
- Develop comprehensive account plans to identify growth opportunities, address client challenges and achieve long-term success within your assigned book of business.
- Drive meaningful adoption of Apartment List’s AI platform, Lea Pro, within your book of business.
- Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
- Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction with minimal oversight.
- Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.
- Partner with cross-functional teams to ensure a seamless and effective partner experience.
- Lead and mentor junior account managers, providing guidance on sales and retention strategies.
- Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
- Assist with account implementation and support account performance following changes or additions.
- You have 5+ years of account management or client success experience, ideally within a remote role where you’ve acted as the true partnership owner overseeing all aspects of the partners’ business.
- You have a track record of exceeding goals and quotas in past roles.
- You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing multi-product negotiations at time of renewal.
- You have experience developing compelling, impactful, data-driven complex presentations and presenting to diverse stakeholders.
- You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze and distill findings.
- You have honed your ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- You are detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.
- Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary tools and technologies.
- Experience in mentoring and coaching junior team members.
- You enjoy providing input on new processes and workflows as needed.
- You have a consultative approach to account management, with a strong focus on collaboration, relationship building and delivering value to partners.
- Proven experience working with generative AI tools and technologies.
We carefully consider a variety of factors to determine compensation for each position, including the role, level, and work.
Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Customer Support, $42/hr, Weekend, No Experience Phone Support, $50/hr, Weekend, Remote, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $42/hr, Weekend, Remote, No Degree Phone Job, $50/hr, Remote, Part-Time, College Student Phone Job, $45/hr, Remote, Night Shift, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, Part-Time, College Student Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Customer Support, $40/hr, Weekend Job, Remote, No Degree Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Data Entry, $45/hr, No Degree, Night Shift Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Weekend Data Entry, $45/hr, Remote, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Weekend Data Entry, $45/hr, Remote, No Experience Remote Live Chat, $40/hr, College Student, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Data Entry, Remote, $40/hr, Night Shift, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Remote, Weekend, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Data Entry, $40/hr, College Student Friendly, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Customer Support, $50/hr, Night Job, Remote, No Experience Remote Customer Support, $40/hr, Part-Time, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, $35/hr, Evening, Remote, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time
- The compensation range is $125,000 - $145,000 OTE + equity.
We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.
This is a fully remote position within the US, with regional travel as noted above.
Why Join Us?
- Remote-First Culture: Work from anywhere in the U.S
- Competitive Compensation: Including salary, pre-IPO stock options, and additional financial incentives
- Comprehensive Benefits: Fully covered medical, dental, and vision for you and your dependents
- Unlimited Time Off: Flexible vacation policies, company holidays, and recharge days to prioritize wellness
- Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
- Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
- Career Development: Access to mentorship, training, and opportunities to grow your career
- Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging
Join us in shaping the future of renting through innovation, collaboration, and impact.
