Passport Technology USA, Inc is hiring: Technical Writer in Glendale ID- 9594
Job Description
OVERVIEW
The Technical Writer is responsible for creating, managing, and maintaining clear, concise, and user-focused documentation for Passport Technology's software, hardware, and systems. This role ensures customers, employees, and stakeholders have access to accurate and helpful resources, such as user manuals, API guides, troubleshooting instructions, and training materials. Working closely with cross-functional teams, the Technical Writer bridges the gap between technical complexity and user understanding, contributing to the overall success of Passport Technology's innovative products.
DUTIES AND RESPONSIBILITIES
Key Responsibilities:
• Develop and maintain high-quality documentation, including user manuals, API references, installation guides, and internal knowledge bases for Passport Technology's products.
• Collaborate with engineering, product development, and quality assurance teams to gather and verify technical information.
• Research and translate complex technical concepts into clear, concise, and user-friendly content for various audiences.
• Update documentation promptly to reflect software updates, new features, and product enhancements.
• Ensure consistency in style, tone, and formatting across all documentation.
• Create visual elements, such as diagrams, flowcharts, and screenshots, to enhance the readability and comprehension of technical documents.
• Conduct usability testing and incorporate feedback to improve the effectiveness of documentation.
• Assist in the development of internal training materials and onboarding documentation for employees.
CERTIFICATES AND/OR LICENSES REQUIREMENTS
• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.
• Proven experience as a technical writer in a software, hardware, or technology-focused organization.
• Exceptional written and verbal communication skills with a keen eye for detail.
• Strong ability to understand and convey technical information to both technical and non-technical audiences.
• Proficiency in using documentation tools, such as MadCap Flare, Adobe FrameMaker, or similar platforms.
• Familiarity with ticketing systems (e.g., JIRA, Zendesk) and version control systems (e.g., Git).
Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Phone Support, $45/hr, Night Job, College Student Remote Live Chat, $35/hr, College Student, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Weekend Data Entry, $40/hr, Remote, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $50/hr, Night Job, No Degree, Remote Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, No Experience, Remote, Night Job Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Customer Support, $42/hr, Weekend, No Experience Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Customer Support, $42/hr, Weekend, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Customer Support, $50/hr, Night Job, Remote, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Data Entry, Remote, $40/hr, Night Shift, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Customer Support, $50/hr, Night Job, Remote, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Weekend Data Entry, $40/hr, Remote, No Experience Remote Live Chat, $45/hr, College Student, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Job, $35/hr, Remote, Part-Time, College Student Remote Live Chat, $35/hr, College Student, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Customer Support, $40/hr, Weekend, No Experience Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Data Entry, $40/hr, College Student Friendly, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $45/hr, Weekend, Remote, College Student Data Entry, $35/hr, Night Job, No Degree, Remote Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Data Entry, $35/hr, No Experience, Evening/Night Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Customer Support, $45/hr, No Experience, Part-Time Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Phone Support, Remote, $42/hr, Evening/Night Shift Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time• Basic understanding of software development processes, APIs, and networking concepts is highly desirable.
• Experience with creating visual aids and illustrations for technical content.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• No specific certifications are required, but certifications such as Certified Professional Technical Communicator (CPTC) or similar credentials are advantageous.
PHYSICAL REQUIREMENTS
• Occasional travel may be required for team meetings, on-site observations, or product demonstrations.
• The role may involve extended periods of sitting while working on documentation or attending virtual meetings.
