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Technical Account Manager, US/CAN ID- 9631

About the position

The Technical Account Manager (TAM) at InfluxData is responsible for ensuring customer success by effectively communicating and building strong relationships with clients. The TAM acts as a trusted advisor, leveraging their extensive knowledge of the InfluxData platform to provide solutions that meet customer needs. This role involves proactive engagement with customers, troubleshooting issues, advocating for their needs, and guiding them through the adoption of new features. The TAM will also collaborate with internal teams to resolve escalations and document customer environments.

Responsibilities

  • Proactively work with customers to ensure their success and full adoption of the InfluxData Platform.
  • Problem-solve, debug, and troubleshoot to resolve customer issues.
  • Advocate for customers by addressing bugs, feature requests, and translating their input into actionable insights for product development.
  • Develop a deep understanding of the customer's technical landscape to identify needs and drive product utilization.
  • Guide customers through the adoption of new features or transitions, ensuring smooth implementation.
  • Collaborate across internal teams during escalations to assess risks and coordinate technical resolutions.
  • Document customer environments and modifications while monitoring and reporting on case metrics.
  • Support customers globally through various channels and host recurring sync sessions to review tactical and strategic objectives.
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Requirements

  • Minimum of 4 years of technical work experience in support, development, or engineering, with customer-facing experience.
  • Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset.
  • Empathy for people facing technical challenges, with strong problem-solving abilities.
  • Proficiency in at least one scripting language (Ruby, Python, Bash, etc.).
  • Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring, and configuration management.
  • Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes).
  • Experience with DevOps practices and tools in public cloud environments.
  • Broad understanding of database management and data vendor technologies.

Benefits

  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Vision insurance
  • Life insurance
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