Specialist Technician D- 9670
Full job description
Job Title: Specialist Technician
FLSA Status: Exempt
Department: Technical Service Group
Reports to: Manager, Measurement and Automation
General Description / Purpose:
Provide field support to Lease Operations, R&D, and OEM Customers around the world. Serve to focus efforts toward coordination and fulfillment of successful field operations tests while maintaining customer needs and minimizing interference with daily operations.
ESSENTIAL JOB FUNCTIONS:
Communication
- Demonstrate individual discretion in decision-making when advising customers on warranty claim matters and defining criteria for the safe operation of equipment.
- Contribute to building excellent company/customer working relationships.
Leadership
- Lead up to 12 people to safely complete upgrade and overhaul projects involving programming, electrical, and fluid power tasks. Provide work direction to operators in conducting technical repairs.
- Assist, train, and observe Field Technician performance for use in evaluations as related to job performance.
- Schedule machine Technician visits using EAM work order system or by using a generated Technician list from machine Managers.
Operational Excellence
- Apply advanced knowledge to utilize Rockwell Automation software to read PLC (Programmable Logic Controllers) and HMI (Human Machine Interface) software as well as electrical, hydraulic, and pneumatic schematics to troubleshoot equipment problems to ensure maximum productivity and safe operation of specialized railroad equipment.
- Troubleshoot, diagnose, and repair problems with machine control systems that include device level networks such as Ethernet TCP/IP, Modbus RTU/TCP-IP, J1939, CAN Bus, RSNetworx for ControlNet and RSNetworx for DeviceNet to assist in reducing equipment downtime.
- Responsible for diagnosing problems, estimating repair costs, ordering parts, minimizing re-work, proper use and care of tools and equipment, on-the-job safety practices, and proper job documentation including technical report writing.
- Design, develop, and deliver both classroom and on-the-job training for internal and external customers that incorporate electronic media presentations and hands-on simulations.
- Complete projects accurately to specifications within performance standard guidelines as set by Loram: repair time, quantity of repairs/labor efficiency and other measures.
- Analyze key performance indicators and interpret historical data systems’ performance to identify, recommend, and implement design changes and modifications that reduce life-cycle costs, improve machine productivity, and/or enhance safety of personnel or the environment.
- Has the ability and desire to approach technical education as a life-long process to stay current in the field including PLC Programming, Power and Controls Systems, Laser Measurement Technology, Industrial Computing, and Data Analysis while maintaining related certifications and credentials and exhibiting a high level of job performance.
REQUIRED QUALIFICATIONS:
Education: Associates Degree in Automation, Fluid Power, Electronics, Robotics, Computer Science, or similar
Experience:
- 5+ Years developing and/or troubleshooting PLC and HMI software.
- 5+ Years working experience troubleshooting electrical, hydraulic, and/or pneumatic circuits using schematics and diagrams.
- 7+ years equivalent combination of education and experience in Fluid Power, Electronics, Robotics, Computer Science, troubleshooting PLC and HMI software, electrical, hydraulic, and/or pneumatic circuits using schematics and diagrams.
Licenses/Certifications: Maintain Railroad Certifications,
Knowledge, Skills and Abilities:
Remote Customer Support, $40/hr, No Experience, Part-Time Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $35/hr, Night Shift, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Customer Support, $45/hr, No Degree, Evening Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, No Experience, $40/hr, Remote, Weekend Phone Job, $40/hr, Remote, 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Support, $45/hr, Evening, No Experience Required Remote Live Chat, $35/hr, College Student, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Data Entry, $40/hr, No Degree, Night Shift Remote Customer Support, $40/hr, No Experience, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, $35/hr, Weekend, No Degree, Remote Data Entry, $45/hr, Remote, Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, $40/hr, Remote, Evening, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Live Chat Support, $40/hr, Weekend, Remote, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Customer Support, $45/hr, Part-Time, College Student Weekend Customer Support, $40/hr, Remote, College Student Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Phone Support, Remote, $50/hr, No Experience, Part-Time Data Entry, $50/hr, Night Shift, No Degree, Remote Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Customer Support, $50/hr, Night Shift, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Phone Support, $50/hr, Weekend, Remote, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, Remote, $40/hr, Night Shift, No Degree Phone Job, $35/hr, Remote, Part-Time, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $45/hr, No Degree, Night Shift Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Moderator, $42/hr, College Student, Weekend Job Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Live Chat, $35/hr, College Student, No Experience Phone Support, Remote, $35/hr, No Experience, Night Shift Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, Remote, $40/hr, Weekend, No Experience Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $50/hr, Remote, Night Shift, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-Time- Demonstrated experience with 3 or more of the following disciplines:
- Hardware and software repair of PLC and Industrial PC systems.
- 480 Volt AC power generation, including 3 phase power distribution.
- Parallel operation generator load sharing.
- Diesel mechanics.
- Low voltage control systems including relay logic, discrete and analog inputs and outputs, discrete and analog end devices such as sensors, valves, and other electrical control devices.
- Fluid power including hydraulic and pneumatic systems.
- SCR / IGBT electric drive systems including DC tractions motors.
- AC inverter electric drive systems including AC traction motors.
- Hydrostatic drive systems, including pumps motors, controls, and/or hydrostatic traction motors.
- Non-contact laser measurement, including electrical, software, networking, and database management.
- Digital and analog video and audio recording systems.
- Industrial computers and related networking components including hardware setup and software installation, computer imaging, virtual machine creation, and software licensing.
- Cellular internet access maintenance including remote access, firewall setup and related network security.
- GPS systems commissioning and maintenance.
- Data analysis with Rockwell Software and/or Microsoft Office and SQL
- Dashboarding with C#, Java, Visual Basic, and/or HTML5.
- Strong computer and computer applications such as Microsoft SQL Server, Excel, Word and PowerPoint.
- Strong working knowledge in reading and troubleshoot Rockwell Software PLC and HMI software.
- Be familiar with communication networks such as Ethernet TCP/IP, Modbus, J1939, CAN Bus, RSNetworx for ControlNet and RSNetworx for DeviceNet.
- Experience programming with languages such as C#, HTML, Java Script and Visual Basic would be preferred but is not required.
- Ability to maintain a flexible travel calendar.
PREFERRED QUALIFICATIONS:
Education: Bachelor’s Degree in Electrical Engineering or Software Engineering.
Experience:
- 1+ Years strong programming experience with languages such as C#, HTML and Java Script.
- 1+ Years working with database software such as Microsoft SQL Server.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office deskwork, requiring sitting, walking, using phone & computer
- May lift up to 30 lbs. occasionally
- 70% or more travel including international
- Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
Starting pay for the position is between $78,137.00 - $97,672.00
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law
