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NOC Analyst (Government) ID-11079

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located at the customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a NOC Analyst to provide remote support to the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.

Job Duties/Responsibilities:

This role will include, but will not be limited to the following responsibilities:

  • Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
  • Troubleshoot network systems when necessary and make improvements to the network.
  • Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
  • Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
  • Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
  • Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
  • Experience working with cloud-based networks.
  • Support all operational security requirements for network devices and network operations tools applications
  • Support of the following NOC functional areas that include, but are not limited to:
  • Wireless LAN
  • Firewall management
  • Internet Protocol (IP) address management
  • Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
  • Strong written and verbal communication skills
  • Establish plans and goals for self that meet the customer current or future project’s needs
  • Prepare or participate in preparing NOC performance reports as required
  • Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Required Clearance

Public Trust (#publictrust) (#clearable)

Required Qualifications:

  • Bachelor’s degree in related field or equivalent experience
  • 5 years of experience in IT support or related field, preferability in network engineering or operations
  • 2 years of experience providing network support in one or more of the following areas:
  • Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
  • Wireless Access Point (enterprise level) Management and Administration
  • Cisco ISE 3.0 (or later) configuration of access/authorization policies
  • Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable
  • At least one of the following networking certifications by day one of hire:
  • Implementing Cisco SD-WAN Solutions v2.0 (300-415)
  • AWS Certified Solutions Architect – Associate
  • Microsoft Azure Networking Solutions (AZ-700)
  • CompTIA Cloud+
  • Experience troubleshooting and fixing LAN/WAN network incidents
  • Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Desired Qualifications

  • Experience using and managing SPLUNK search heads
  • Experience in Windows 2012 or higher and/or Linux server administration
  • Cisco CCNP certification
  • Juniper JNCIA-SEC certification
  • Extreme certifications covering switching or network access control
  • Ability to obtain Top Secret/SCI security clearance if required.

Our NOC Analyst's earn between $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Weekly Hours:

40

Time Type:

Regular

Location:

Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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