Teller ID- 11194
Job Description
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Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
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Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
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Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
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Applies product and procedural knowledge to solve customer's problems.
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Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
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Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
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Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
Remote Data Entry, $40/hr, Weekend Job, College Student Remote Moderator, $42/hr, Weekend, No Experience Required Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Weekend Customer Support, $40/hr, Remote, College Student Remote Live Chat, $35/hr, College Student, No Experience Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Live Chat Support, $45/hr, Weekend, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Evening, Remote, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, Remote, $42/hr, Weekend, No Experience Virtual Assistant, $40/hr, Evening, Remote, College Student Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Customer Support, $45/hr, No Degree, Evening Job Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Customer Support, $35/hr, Night Shift, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Remote Data Entry, $40/hr, Part-Time, College Student Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Phone Support, Remote, $40/hr, Evening/Night Shift Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Customer Support, $45/hr, Part-Time, College Student Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $50/hr, Night Job, Remote, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Virtual Assistant, $40/hr, Remote, Weekend, No Degree Customer Support, $42/hr, Remote, Evening, No Experience Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Live Chat Support, $40/hr, Weekend, Remote, College Student Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, No Experience, $35/hr, Remote, College Student Part-Time Customer Support, $40/hr, Remote, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Phone Job, $35/hr, Remote, Part-Time, College Student Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Data Entry, $40/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Support, $45/hr, Night Job, College Student Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Phone Support, $40/hr, Evening, No Experience Required Phone Support, $50/hr, Weekend, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, No Experience, $40/hr, Part-Time Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Support, $40/hr, Night Job, College Student Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, $40/hr, College Student Friendly, Part-Time Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, Remote, $42/hr, Weekend, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Phone Support, $40/hr, Night Job, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Virtual Assistant, $40/hr, Evening, Remote, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Customer Support, $40/hr, No Experience, Part-TimePNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
